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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.50 - $25.50
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible schedule
Job Description
The Midway SF is a vibrant, multifaceted entertainment venue located in San Francisco, known for hosting a diverse array of live events ranging from concerts and DJ nights to cultural showcases and private gatherings. The venue is distinguished by its commitment to offering an exceptional guest experience while maintaining rigorous operational standards. Positioned at the heart of the city's dynamic nightlife scene, The Midway SF plays a pivotal role in bringing together music lovers, artists, and promoters to create memorable, high-energy events that highlight both local and international talent.
As an establishment, The Midway SF prides itself on fostering... Show More
As an establishment, The Midway SF prides itself on fostering... Show More
Job Requirements
- Bachelor’s degree in hospitality management business administration or related field preferred
- Minimum 5 years of experience in hospitality or entertainment venue management
- Proven leadership skills with ability to manage cross-functional teams
- Proficiency in operational software and event management tools
- In-depth knowledge of San Francisco regulatory and permitting environment
- Strong problem-solving and decision-making abilities
- Excellent interpersonal and communication skills
- Ability to work flexible hours including evenings and weekends
- Commitment to upholding safety and compliance standards
Job Qualifications
- 5+ years in high-volume hospitality or live event operations
- Team leadership experience
- Familiarity with Google & Microsoft workspace tools
- Strong written and verbal communication skills
Job Duties
- Act as General Manager in the GM’s absence providing decisive leadership across all venue operations
- Serve as a senior on-site decision-maker overseeing events from advance through settlement
- Own incident response crowd management escalation and emergency protocols in alignment with San Francisco nightlife and public safety standards
- Lead post-event debriefs and continuous-improvement initiatives across departments
- Support the development refinement and enforcement of SOPs across box office bar production operations and security
- Implement tools systems and workflows that improve operational speed accuracy reporting and compliance
- Oversee event specific compliance with San Francisco Fire Department SFFD Department of Building Inspection DBI Department of Public Health DPH Alcoholic Beverage Control ABC and noise regulations
- Manage and support special event permitting requirements with all city agencies
- Coordinate communication and priorities across all departments to ensure alignment and effective execution
- Serve as a liaison between internal teams and city agencies when required ensuring clear documentation and follow-through
- Proactively identify regulatory operational or neighborhood risks and address them before escalation
- Oversee event execution from advance through settlement ensuring compliance with SF permitting safety plans and operational approvals
- Ensure timely and accurate show settlements in coordination with finance production and promoters
- Maintain consistent venue standards regardless of promoter genre or event format
- Ensure advancing reflects specific requirements for sound curfews staffing and neighborhood considerations
- Drive bar profitability through pricing strategy pour cost controls inventory management and compliance-conscious service models
- Collaborate on VIP programs bottle service strategy ticketing tiers and upsell initiatives appropriate to SF market demand
- Analyze event performance metrics and P&Ls to recommend operational staffing or programming improvements
- Support sponsor activations and brand integrations that comply with SF permitting and alcohol regulations
- Assist with budgeting forecasting and financial planning to support sustainable growth and cost control
- Serve as the main point of contact between the internal booking team and operations
- Oversee advancing standards artist hospitality and settlement processes
- Ensure consistent execution and professionalism across all promoter and talent relationships
- Support new event concepts and partnerships translating ideas into executable plans
- Schedule security and provide training
- Set and uphold standards for guest flow ingress/egress ADA access crowd movement and VIP experience
- Address high-level guest issues in real time with discretion and professionalism
- Reinforce best-in-class crowd management safety and incident response practices
- Oversee planning and execution of facility improvements that enhance operations safety and guest experience while remaining compliant with SF building and fire codes
- Manage staffing equipment and vendor resources to ensure readiness and efficient utilization
- Coordinate with maintenance and production teams to ensure ongoing compliance with fire life safety and occupancy requirements
- Maintain positive relationships with neighbors and community stakeholders through proactive communication
- Address concerns related to noise traffic egress and event timing in alignment with SF neighborhood expectations and permit conditions
- Support initiatives that position the venue as a responsible and engaged community partner
- Set the tone for professionalism accountability and excellence across the organization
- Support hiring training and development of staff and department leads with emphasis on compliance and guest safety
- Coach department heads and identify future leaders
- Reinforce values centered on safety hospitality inclusivity and respect
- Foster a high-performance inclusive culture aligned with The Midway SF’s mission and brand
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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