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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Paid holidays
Dental Insurance
Health Insurance
401(k)
Pet insurance
Disability insurance
401(k) matching
Paid Time Off
Vision Insurance
Life insurance
Job Description
Levy & Son - Service Experts is a reputable and established company specializing in heating, ventilation, and air conditioning (HVAC) services. Located at 640 International Parkway, Suite 200 in Richardson, Texas, this company is dedicated to providing expert solutions in the HVAC industry. Levy & Son - Service Experts prides itself on a culture of professionalism, expertise, and a strong commitment to customer satisfaction. As a full-time employer, the company offers competitive pay, comprehensive benefits, and numerous opportunities for career growth, emphasizing training and development for its employees. The organization is also committed to fostering an inclusive workplace environment, where... Show More
Job Requirements
- Bachelor’s degree in business, operations or related field
- 5+ years experience in the HVAC industry including sales, installation and service
- Supervisory experience required
- Excellent customer service and communication abilities
- Strong technical troubleshooting skills
- Valid driver’s license
Job Qualifications
- Bachelor’s degree in business, operations or related field
- 5+ years experience in the HVAC industry including sales, installation and service
- Supervisory experience required
- Excellent customer service and communication abilities
- Strong technical troubleshooting skills
- Valid driver’s license
Job Duties
- Implements organizational policies and goals in conjunction with the General Manager
- Coordinates activities of service departments like Sales, Maintenance, Installation, etc. to drive operational efficiency
- Assists with leading a successful Sales Team
- Assists with budget analysis and setting profitability goals
- Helps ensure payroll processes are accurate and on time
- Trains and monitors Customer Service Specialists on booking rates, call volumes and service levels
- Manages dispatchers and technician scheduling to maximize call volume/capacity
- Ensures Health, Safety and Environmental processes are followed
- Analyzes customer satisfaction feedback and follows up appropriately
- Supports the General Manager on sales goal planning and tracking
- Helps develop ongoing performance feedback and counseling for employees
- Adheres to HR standards and guidelines on reviews, counsel and discipline
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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