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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health savings account
Dental Insurance
Disability insurance
401(k) matching
Tuition Reimbursement
Vision Insurance
Parental leave
Life insurance
Health Insurance
Paid parental leave
Job Description
Sonesta International Hotels is the eighth largest hotel company in the United States and continues to expand rapidly. It operates an impressive and diverse portfolio of hotels that spans full-service and focused service properties in major cities across the country. With over 1000 properties in eight countries and counting, Sonesta is recognized for its commitment to delivering exceptional hospitality experiences through a human-centric approach. The company's philosophy emphasizes passion, loyalty, and connection, ensuring that every guest enjoys quality, value, and memorable stays. Sonesta's presence is marked by unique and appealing hotel brands, all driven by a dedication to service excellence... Show More
Job Requirements
- Bachelor’s degree in Hotel Administration, Business Administration or related field preferred
- Three years of relevant hotel management experience preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Basic mathematical knowledge and budgeting experience
- Strong problem-solving, reasoning, motivating, and training skills
- Ability to prioritize and organize work
- Experience with Microsoft Office and Opera systems preferred
- Ability to travel including some overnight travel
- Valid driver’s license
- Ability to stand, bend, climb, kneel, and move frequently
- Exposure to commercial cleaning chemicals
- Ability to lift or carry items up to 50 pounds
- Capability to handle objects and equipment
- Willingness to work mornings, evenings, weekends, and holidays
Job Qualifications
- Bachelor’s degree in Hotel Administration, Business Administration or related field preferred
- Three years of experience in roles such as Front Office Manager, Operations Manager, Assistant General Manager, or Director of Sales in extended stay hotels preferred
- Proficient in English with effective verbal and written communication skills
- Basic mathematical skills including budgeting and profit/loss analysis
- Experience with Microsoft Office and Opera systems preferred
- Strong organizational, problem-solving, and leadership abilities
- Ability to prioritize and manage multiple work assignments
- Valid driver’s license
Job Duties
- Deliver on the promise of Sonesta Service in all guest interactions
- Manage front office, housekeeping, and food and beverage operations
- Assist with direct sales activities in partnership with sales teams
- Manage seasonal demand and revenue strategies jointly with revenue management
- Establish and implement service recovery guidelines for guest satisfaction
- Oversee property maintenance and appearance with the Maintenance Manager
- Develop and monitor operational and capital budgets with the General Manager
- Ensure compliance with health, safety, and alcohol service laws
- Act as Manager on duty as required
- Collaborate with HR, IT, and Procurement to manage associate programs and resources
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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