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Assistant General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $55,000.00 - $70,000.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

competitive salary
Annual review with increase potential
401k program with company match
Additional benefits may be available

Job Description

Arbor Lodging is a premier hotel investment and management company known for its expansive portfolio that spans the United States, Mexico, and the Caribbean. The company has earned the trust of numerous partners and is an approved manager for some of the most prestigious hotel brands globally, including Marriott, Hilton, Hyatt, and InterContinental Hotels Group (IHG). Arbor Lodging is dedicated to delivering exceptional guest experiences through a service ethos rooted in proactive, holistic care. The company fosters an environment where every guest interaction is meaningful, ensuring guests feel genuinely welcomed and supported throughout their stay. The culture at Arbor Lodging... Show More

Job Requirements

  • Degree required - minimum 2-year degree
  • Experience in similar leadership role required
  • Ability to lift up to 40 lbs with or without reasonable accommodation
  • Ability to bend, reach, or lift as is required in this position

Job Qualifications

  • Be a leader and role model to all associates
  • Possess a minimum of a 2-year degree
  • Have experience in a similar leadership role
  • Ensure goals are met for all guest service-related measures
  • Maintain market share with the hotel at natural rank or higher
  • Possess advanced knowledge of hotel principles and practices, including experiential knowledge for management of people and complex problems
  • Ability to lift up to 40 lbs with or without reasonable accommodation
  • Ability to bend, reach, or lift as required in this position

Job Duties

  • Manages financial components of operations
  • Assists General Manager in day-to-day operations of the hotel
  • Maximizes financial performance and upholds quality standards of food and beverage and rooms departments
  • Maximizes room revenue by anticipating market shifts, developing and monitoring annual business and marketing plans, and participating in property sales and marketing efforts
  • Assists with the development of a business plan and a budget that defines operational goals and profitability objectives
  • Builds relationships with guests and monitors satisfaction levels
  • Coordinates capital improvement projects to maintain or upgrade quality standards and property image, and to protect assets from neglect, damage, or deterioration
  • Manages and monitors the property profit and loss
  • Provides detailed explanations for profit and loss and forecasts variances
  • Aligns and drives all aspects of hotel performance towards the attainment of budgeted revenue, RevPAR index, house profit, flow through, guest satisfaction scores, and quality assurance scores
  • Understands and applies accounting principles such as accruals, prepaids, balancing daily reports, and general ledger coding, and ensures these are understood and applied correctly by the property controller
  • Assists with selection, training, counseling, and motivating hourly associates
  • Assists in monitoring the expenses of each departmental budget except for sales and maintenance departments
  • Participates in the development of the hotel expense budget
  • Assists hotel management and sales teams with implementation and execution of revenue programs to ensure room occupancy, average daily rate, and RevPAR objectives are met
  • Balances hotel books at the end of each period and prepares audit reports
  • Works with individual vendors to ensure services and invoices match and to get the best price for supplies
  • Assists in maintaining the key control program
  • Ensures security needs of the property and guests are met
  • Ensures effective departmental communication and information systems through logs, meetings, and hotel meetings
  • Performs additional tasks as assigned and adapts job scope as necessitated by business demands

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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