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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.25 - $25.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
employee recognition programs
Job Description
Urban Air Adventure Parks is a leading indoor adventure park company headquartered in Dallas, Texas. As the pioneer and market leader in location-based entertainment, Urban Air has revolutionized family fun by creating an exhilarating and safe environment where kids and families can enjoy innovative attractions that inspire them to aim higher. Renowned for its dedication to exceptional guest experiences, Urban Air operates the largest network of indoor adventure parks worldwide, offering a variety of activities that cater to all ages and skill levels. Their mission focuses on fostering fun, excitement, and personal achievement within a welcoming atmosphere, making Urban Air... Show More
Job Requirements
- Experience in hospitality
- 3+ years supervisory or management experience
- Ability to pass background check
- CPR/First Aid certification preferred
- Professional grooming and conduct
- Strong communication skills
- Availability to work weekends, evenings and holidays
- Ability to work in noisy fast-paced environment
- Ability to move and stand for long periods
- Ability to lift up to 30 pounds
- Regular and predictable attendance
- Ability to enthusiastically interact with others
- Adaptability and flexibility
- Good judgment in decision making
Job Qualifications
- Experience in hospitality is a must (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
- 3+ years' supervisory or management experience required
- Ability to pass a thorough background check
- CPR/First Aid Certification is preferred
- Brand Ambassador and Culture Champion
- Demonstrated ability of developing team members in areas of responsibility
- Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed to set an example for staff
- Ability to enthusiastically interact with others
- Adaptability, flexibility, general enthusiasm for the business
- Strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- Willing to learn and adapt to changes or challenges
- Ability to establish working relationships with all employees, management, and vendors
- Exercise good judgment in decision-making
- Appreciation of diversity (thought, ethnic, gender, etc.)
- Must be able and willing to work weekends, evenings and holidays
Job Duties
- Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- Assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- Ensure execution of all employee recognition and incentive programs as directed
- Assist with inventory and controlling expenses
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- Maintain a safe, clean and secure environment for all guests and staff
- Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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