Assistant General Manager

Sunnyvale, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $19.25 - $29.75

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Professional development opportunities

Employee Discounts

Retirement Plan

Job Description

The Midway SF is a prominent entertainment venue located in San Francisco, renowned for its vibrant nightlife and dynamic live event experiences. As a hub for concerts, cultural events, and nightlife activities, The Midway SF blends innovative event production with a commitment to safety, community engagement, and guest satisfaction. The venue boasts a robust operational framework that supports diverse programming, attracting a broad audience while maintaining seamless coordination among its various departments such as operations, production, talent booking, marketing, and logistics.

The Assistant General Manager at The Midway SF plays a crucial role in driving the venue’s day-to-day success by partnering closely with the General Manager. This leadership position requires a versatile and proactive individual capable of stepping into multiple operational functions to ensure smooth execution of events and overall business growth. The role involves overseeing event compliance, risk management, financial oversight, and team development, while maintaining The Midway SF’s high standards for innovation and guest experience.

This position is tailored for experienced professionals who thrive in fast-paced entertainment or hospitality environments, bringing demonstrated expertise in building and scaling teams and businesses. The Assistant General Manager will lead initiatives that optimize operational processes, enhance crowd management and safety protocols, and foster positive relationships internally and with city agencies. Furthermore, the role demands a strategic thinker who can analyze event performance metrics and financial data to recommend improvements that drive profitability and operational excellence.

Responsibilities extend to managing the venue's compliance with various San Francisco regulatory bodies including the Fire Department, Department of Building Inspection, and Alcoholic Beverage Control, among others. The successful candidate will be instrumental in facilitating effective communication across departments, coordinating with community stakeholders to address neighborhood concerns, and ensuring all events meet permitting and safety requirements.

The Assistant General Manager will also be pivotal in talent and promoter relations, managing artist hospitality, and advancing event standards to consistently elevate the quality and professionalism of the venue’s offerings. This role emphasizes development of a respectful and inclusive workplace culture, leadership in team hiring and training, and fostering staff accountability.

Compensation for the role is competitive, with a salary range of $75,000 to $95,000 per year, reflecting the significant scope of responsibilities and the need for seasoned leadership. This employment opportunity offers a challenging and rewarding career path for those dedicated to operational excellence in the live entertainment and hospitality field, where each day brings dynamic new challenges and opportunities for innovation and community engagement.

Job Requirements

5+ years experience in high-volume hospitality or live event operations
proven team leadership skills
proficiency with Google and Microsoft workspace tools
excellent written and verbal communication skills

Job Qualifications

5+ years in high-volume hospitality or live event operations
team leadership experience
familiarity with Google and Microsoft workspace tools
strong written and verbal communication skills

Job Duties

Act as General Manager in the GM’s absence, providing decisive leadership across all venue operations
serve as a senior on-site decision-maker, overseeing events from advance through settlement
own incident response, crowd management escalation, and emergency protocols in alignment with San Francisco nightlife and public safety standards
lead post-event debriefs and continuous-improvement initiatives across departments
support the development, refinement, and enforcement of SOPs across box office, bar, production, operations, and security
implement tools, systems, and workflows that improve operational speed, accuracy, reporting, and compliance
oversee event specific compliance with San Francisco Fire Department (SFFD), Department of Building Inspection (DBI), Department of Public Health (DPH), Alcoholic Beverage Control (ABC), and noise regulations
manage and support special event permitting requirements with all city agencies
coordinate communication and priorities across all departments to ensure alignment and effective execution
serve as a liaison between internal teams and city agencies when required, ensuring clear documentation and follow-through
proactively identify regulatory, operational, or neighborhood risks and address them before escalation
oversee event execution from advance through settlement, ensuring compliance with SF permitting, safety plans, and operational approvals
ensure timely and accurate show settlements in coordination with finance, production, and promoters
maintain consistent venue standards regardless of promoter, genre, or event format
ensure advancing reflects specific requirements for sound, curfews, staffing, and neighborhood considerations
drive bar profitability through pricing strategy, pour cost controls, inventory management, and compliance-conscious service models
collaborate on VIP programs, bottle service strategy, ticketing tiers, and upsell initiatives appropriate to SF market demand
analyze event performance metrics and P&Ls to recommend operational, staffing, or programming improvements
support sponsor activations and brand integrations that comply with SF permitting and alcohol regulations
assist with budgeting, forecasting, and financial planning to support sustainable growth and cost control
serve as the main point of contact between the internal booking team and operations
oversee advancing standards, artist hospitality, and settlement processes
ensure consistent execution and professionalism across all promoter and talent relationships
support new event concepts and partnerships, translating ideas into executable plans
schedule security and provide training
set and uphold standards for guest flow, ingress/egress, ADA access, crowd movement, and VIP experience
address high-level guest issues in real time with discretion and professionalism
reinforce best-in-class crowd management, safety, and incident response practices
oversee planning and execution of facility improvements that enhance operations, safety, and guest experience while remaining compliant with SF building and fire codes
manage staffing, equipment, and vendor resources to ensure readiness and efficient utilization
coordinate with maintenance and production teams to ensure ongoing compliance with fire life safety and occupancy requirements
maintain positive relationships with neighbors and community stakeholders through proactive communication
address concerns related to noise, traffic, egress, and event timing in alignment with SF neighborhood expectations and permit conditions
support initiatives that position the venue as a responsible and engaged community partner
set the tone for professionalism, accountability, and excellence across the organization
support hiring, training, and development of staff and department leads, with emphasis on compliance and guest safety
coach department heads and identify future leaders
reinforce values centered on safety, hospitality, inclusivity, and respect
foster a high-performance, inclusive culture aligned with The Midway SF’s mission and brand