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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.25 - $29.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Professional development opportunities
Employee Discounts
Retirement Plan
Job Description
The Midway SF is a prominent entertainment venue located in San Francisco, renowned for its vibrant nightlife and dynamic live event experiences. As a hub for concerts, cultural events, and nightlife activities, The Midway SF blends innovative event production with a commitment to safety, community engagement, and guest satisfaction. The venue boasts a robust operational framework that supports diverse programming, attracting a broad audience while maintaining seamless coordination among its various departments such as operations, production, talent booking, marketing, and logistics.
The Assistant General Manager at The Midway SF plays a crucial role in driving the venue’s day-to-day success ... Show More
The Assistant General Manager at The Midway SF plays a crucial role in driving the venue’s day-to-day success ... Show More
Job Requirements
- 5+ years experience in high-volume hospitality or live event operations
- proven team leadership skills
- proficiency with Google and Microsoft workspace tools
- excellent written and verbal communication skills
Job Qualifications
- 5+ years in high-volume hospitality or live event operations
- team leadership experience
- familiarity with Google and Microsoft workspace tools
- strong written and verbal communication skills
Job Duties
- Act as General Manager in the GM’s absence, providing decisive leadership across all venue operations
- serve as a senior on-site decision-maker, overseeing events from advance through settlement
- own incident response, crowd management escalation, and emergency protocols in alignment with San Francisco nightlife and public safety standards
- lead post-event debriefs and continuous-improvement initiatives across departments
- support the development, refinement, and enforcement of SOPs across box office, bar, production, operations, and security
- implement tools, systems, and workflows that improve operational speed, accuracy, reporting, and compliance
- oversee event specific compliance with San Francisco Fire Department (SFFD), Department of Building Inspection (DBI), Department of Public Health (DPH), Alcoholic Beverage Control (ABC), and noise regulations
- manage and support special event permitting requirements with all city agencies
- coordinate communication and priorities across all departments to ensure alignment and effective execution
- serve as a liaison between internal teams and city agencies when required, ensuring clear documentation and follow-through
- proactively identify regulatory, operational, or neighborhood risks and address them before escalation
- oversee event execution from advance through settlement, ensuring compliance with SF permitting, safety plans, and operational approvals
- ensure timely and accurate show settlements in coordination with finance, production, and promoters
- maintain consistent venue standards regardless of promoter, genre, or event format
- ensure advancing reflects specific requirements for sound, curfews, staffing, and neighborhood considerations
- drive bar profitability through pricing strategy, pour cost controls, inventory management, and compliance-conscious service models
- collaborate on VIP programs, bottle service strategy, ticketing tiers, and upsell initiatives appropriate to SF market demand
- analyze event performance metrics and P&Ls to recommend operational, staffing, or programming improvements
- support sponsor activations and brand integrations that comply with SF permitting and alcohol regulations
- assist with budgeting, forecasting, and financial planning to support sustainable growth and cost control
- serve as the main point of contact between the internal booking team and operations
- oversee advancing standards, artist hospitality, and settlement processes
- ensure consistent execution and professionalism across all promoter and talent relationships
- support new event concepts and partnerships, translating ideas into executable plans
- schedule security and provide training
- set and uphold standards for guest flow, ingress/egress, ADA access, crowd movement, and VIP experience
- address high-level guest issues in real time with discretion and professionalism
- reinforce best-in-class crowd management, safety, and incident response practices
- oversee planning and execution of facility improvements that enhance operations, safety, and guest experience while remaining compliant with SF building and fire codes
- manage staffing, equipment, and vendor resources to ensure readiness and efficient utilization
- coordinate with maintenance and production teams to ensure ongoing compliance with fire life safety and occupancy requirements
- maintain positive relationships with neighbors and community stakeholders through proactive communication
- address concerns related to noise, traffic, egress, and event timing in alignment with SF neighborhood expectations and permit conditions
- support initiatives that position the venue as a responsible and engaged community partner
- set the tone for professionalism, accountability, and excellence across the organization
- support hiring, training, and development of staff and department leads, with emphasis on compliance and guest safety
- coach department heads and identify future leaders
- reinforce values centered on safety, hospitality, inclusivity, and respect
- foster a high-performance, inclusive culture aligned with The Midway SF’s mission and brand
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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