Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
retirement savings plan
Employee Referral Program
Paid Time Off
performance-based bonuses
hotel discounts
Job Description
Holiday Inn Express & Suites Arpt-Belmont, located at 250 Beatty Dr, Belmont, NC, operates under the esteemed Maya Hotels family, a prominent leader in the hospitality industry recognized for managing several well-known hotel brands such as Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. Maya Hotels emphasizes excellent guest service, operational excellence, and provides a supportive and growth-oriented work environment. The company is committed to creating a welcoming atmosphere for both guests and employees, which fosters loyalty and a strong community presence. The hotel is situated in a prime location near the airport,... Show More
Job Requirements
- Bachelor’s degree in hospitality management, business, or a related field preferred
- Minimum 2 years of hotel management or supervisory experience
- Experience with Hilton, IHG, or Marriott brands is a plus
- Proven leadership and people management skills
- Strong financial acumen including budgeting and revenue management
- Excellent guest relations and customer service skills
- Ability to work flexible hours including evenings, weekends, and holidays
- Physical ability to stand and walk for extended periods
- Ability to lift up to 25 lbs occasionally
- Comfortable working in a fast-paced environment
Job Qualifications
- Bachelor’s degree in hospitality management, business, or a related field preferred
- 2+ years of hotel management or supervisory experience
- experience with Hilton, IHG, or Marriott brands is a plus
- Proven ability to motivate, train, and lead a successful hospitality team
- Strong budgeting, forecasting, and revenue management skills
- Passion for enhancing guest experiences and maintaining high service standards
- Ability to remain calm under pressure and resolve challenges efficiently
- Strong ability to represent the hotel in the local market and foster partnerships
- Willingness to work varied schedules, including evenings, weekends, and holidays as needed
Job Duties
- Assist the General Manager in developing, implementing, and monitoring financial and operational plans to maximize profitability
- Make recommendations for capital improvements to enhance the hotel’s assets and brand loyalty
- Plan, assign work, and establish performance and development goals for team members
- Provide mentoring, coaching, and regular feedback to improve performance and recognize achievements
- Educate, train, and motivate staff, ensuring they have the market knowledge, tools, and resources to succeed
- Oversee salary recommendations, disciplinary actions, and staffing decisions in compliance with company policies
- Foster teamwork and quality service through effective communication with department heads
- Lead by example and demonstrate Maya Hotels' core values
- Interact with guests, clients, and key stakeholders, including travel industry representatives, local community leaders, and government officials
- Ensure the highest level of guest satisfaction by maintaining quality service standards and amenities
- Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with company and regulatory policies
- Serve as a public relations representative, promoting the hotel and brand within the local community
- Drive team engagement in community activities, business partnerships, and sustainability initiatives
- Develop and implement environmentally conscious action plans to reduce the hotel’s carbon footprint
- Maintain a safe working environment, including hazard prevention, proper chemical use, and injury prevention
- Support and promote hotel recycling and sustainability programs
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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