Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligible
Professional development opportunities
Employee Discounts
Job Description
Courtyard by Marriott Dallas Arlington/Entertainment District is a part of Marriott International, one of the leading global hospitality companies known for providing exceptional lodging experiences worldwide. Located in Arlington, Texas, this establishment caters to business and leisure travelers alike, offering a comfortable and efficient environment tailored especially for guests seeking quality accommodations paired with excellent service. As a brand, Courtyard by Marriott revolutionized business travel by creating hotels focused on the needs of business travelers, and continues to develop with an emphasis on guest satisfaction and innovation in hospitality services. The hotel's commitment to service excellence is supported by Marriott's... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in guest services, front desk, housekeeping, or related area
- strong leadership and communication skills
- ability to manage financial operations
- knowledge of OSHA/MSDS regulations
- understanding of I-9 and EEO hiring compliance
- ability to promote a culturally diverse workplace
- proficiency with scheduling and management tools
- ability to maintain professionalism with employees and guests
- availability to work full time
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, or Business Administration with 2 years experience in guest services, front desk, or related area
- leadership and team management skills
- knowledge of financial and operational hotel management
- experience with guest service quality assurance
- ability to effectively coach and develop staff
- strong interpersonal and communication skills
- knowledge of compliance with safety and legal regulations
- proficiency in scheduling tools
- experience in customer service
- ability to handle multiple tasks and problem-solve
- understanding of sales and revenue generation strategies
Job Duties
- Supports operational and financial management of the property
- verifies brand standards are maintained across property departments
- manages property department operations
- promotes Guarantee of Fair Treatment and Open Door policies
- ensures a viable key control program is in place
- maintains current licenses and permits
- provides safe working environment per OSHA/MSDS
- manages finance and accounting functions including accounts payable, payroll, and banking procedures
- reviews financial statements and performance data
- complies with corporate accounting procedures
- performs annual quality audits
- supports management and development of departmental teams
- remains approachable and professional to employees
- leads by example
- assists in scheduling management
- sets performance expectations
- coaches and counsels team supervisors
- solicits feedback for continuous improvement
- manages guest experience by extending professionalism and courtesy
- motivates staff to address guest and employee concerns
- provides excellent customer service
- proactively addresses guest concerns
- helps employees understand and exceed guest expectations
- manages human resource activities including orientation, hiring compliance, and employee concerns
- performs other duties as assigned
OysterLink supports hiring across hospitality industries.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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