Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Voluntary Life and AD&D Insurance
401k retirement savings plan
Employee Referral Program
hotel discounts
Paid Time Off
performance-based bonuses
Career growth opportunities
supportive work environment
Job Description
Hilton Garden Inn Steele Creek, located at 4910 Trojan Dr., Charlotte, NC 28278, is part of the esteemed Maya Hotels family, which stands as a leading name in the hospitality industry. With a commitment to providing exceptional guest experiences, Maya Hotels represents a portfolio of renowned brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. This diverse collection underscores the company’s dedication to excellence and maintaining a friendly, welcoming atmosphere that differentiates it in the competitive hotel market. Maya Hotels prides itself on fostering a supportive work environment that values teamwork, professionalism,... Show More
Job Requirements
- Bachelor's degree in hospitality management, business, or related field preferred
- 2+ years of hotel management or supervisory experience
- experience with Hilton, IHG, or Marriott brands is a plus
- Proven ability to motivate, train, and lead a successful hospitality team
- Strong budgeting, forecasting, and revenue management skills
- Passion for enhancing guest experiences and maintaining high service standards
- Ability to remain calm under pressure and resolve challenges efficiently
- Strong ability to represent the hotel in the local market and foster partnerships
- Willingness to work varied schedules including evenings, weekends, and holidays
- Ability to stand and walk for extended periods
- Ability to lift and carry up to 25 lbs occasionally
- Frequent bending, reaching, and handling office equipment
- Comfortable working in a fast-paced hospitality environment with changing demands
Job Qualifications
- Bachelor's degree in hospitality management, business, or a related field preferred
- 2+ years of hotel management or supervisory experience
- experience with Hilton, IHG, or Marriott brands is a plus
- Proven ability to motivate, train, and lead a successful hospitality team
- Strong budgeting, forecasting, and revenue management skills
- Passion for enhancing guest experiences and maintaining high service standards
- Ability to remain calm under pressure and resolve challenges efficiently
- Strong ability to represent the hotel in the local market and foster partnerships
- Willingness to work varied schedules, including evenings, weekends, and holidays as needed
Job Duties
- Assist the General Manager in developing, implementing, and monitoring financial and operational plans to maximize profitability
- Make recommendations for capital improvements to enhance the hotel’s assets and brand loyalty
- Plan, assign work, and establish performance and development goals for team members
- Provide mentoring, coaching, and regular feedback to improve performance and recognize achievements
- Educate, train, and motivate staff, ensuring they have the market knowledge, tools, and resources to succeed
- Oversee salary recommendations, disciplinary actions, and staffing decisions in compliance with company policies
- Foster teamwork and quality service through effective communication with department heads
- Lead by example and demonstrate Maya Hotels' core values
- Interact with guests, clients, and key stakeholders, including travel industry representatives, local community leaders, and government officials
- Ensure the highest level of guest satisfaction by maintaining quality service standards and amenities
- Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with company and regulatory policies
- Serve as a public relations representative, promoting the hotel and brand within the local community
- Drive team engagement in community activities, business partnerships, and sustainability initiatives
- Develop and implement environmentally conscious action plans to reduce the hotel’s carbon footprint
- Maintain a safe working environment, including hazard prevention, proper chemical use, and injury prevention
- Support and promote hotel recycling and sustainability programs
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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