Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Performance bonus
Professional Development
Job Description
Courtyard by Marriott Dallas Plano Parkway at Preston Road is a part of Marriott International, a globally recognized leader in the hospitality industry. Marriott International is renowned for its commitment to quality service, innovation, and a diverse portfolio of hotel brands. Courtyard hotels are specifically designed to cater to business travelers, providing a blend of comfort, convenience, and functionality. Located in Plano, Texas, this Courtyard by Marriott property offers a professional and dynamic workplace for individuals looking to excel in the hotel management and guest services sector. The establishment prides itself on fostering an inclusive and supportive environment that values... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping or related area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- 2 years experience in guest services, front desk, housekeeping or related area
- strong leadership skills
- knowledge of financial management including payroll, accounts payable and receivable
- ability to ensure compliance with brand standards and corporate policies
- excellent communication skills
- ability to handle guest and employee concerns
- knowledge of OSHA and safety regulations
- ability to manage multiple departments and teams
- proficiency in scheduling and performance management
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping or related area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 2 years experience
- experience in managing operations of property departments
- knowledge of corporate accounting procedures
- strong leadership and team development skills
- customer service expertise
- ability to handle employee and guest concerns professionally
- knowledge of safety and regulatory compliance
- effective communication and interpersonal skills
Job Duties
- Verify that all brand standards are maintained
- manage operations of all property departments
- promote Guarantee of Fair Treatment and Open Door policies
- maintain key control program
- manage finance and accounting functions including payroll and banking
- review financial statements and performance data
- comply with corporate accounting procedures
- perform annual quality audit
- stay available and approachable to employees
- extend professionalism and courtesy to employees and guests
- lead by example with confidence and enthusiasm
- assist in scheduling to meet guest and staffing goals
- set clear performance expectations with General Manager
- assist with coaching and counseling
- solicit feedback for improvement
- motivate staff to resolve guest and employee concerns
- provide excellent customer service
- take proactive approaches to guest concerns
- assist employees in understanding and exceeding guest expectations
- ensure thorough orientation of new team members
- handle employee concerns proactively
- verify compliance with hiring practices and strive for workplace diversity
- perform other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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