Echo Suites Reno

Assistant General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $45,000.00 - $50,000.00
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Work Schedule

Rotating Shifts
Day Shifts
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Benefits

Paid Time Off
Paid holidays
associate room discounts
Healthcare insurance
Incentives
training programs
employee recognition

Job Description

Sandpiper Hospitality (SH) is one of the fastest-growing companies in the extended stay hotel market, known for its dedication to operational excellence and commitment to staff development. As a hospitality company, SH focuses on delivering exceptional guest experiences while maintaining strong financial performance through strategic management of its properties. The company fosters a culture driven by core values such as "Play To Win" and "We Grow By Giving," ensuring that associates are valued and rewarded for their hard work. SH offers various training programs and incentives to help its team members grow professionally and personally in a supportive environment.
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Job Requirements

  • High school diploma or equivalent
  • Previous experience in a supervisory or management role in hospitality or a related field
  • Ability to work flexible shifts including nights, weekends, and holidays
  • Strong interpersonal and communication skills
  • Proficient with property management systems and basic financial software
  • Ability to multitask and prioritize under pressure
  • Must be able to stand for extended periods and perform physical tasks as needed

Job Qualifications

  • Proven track record of driving operational efficiency and profitability
  • Exceptional leadership, communication, analytical, and problem-solving skills
  • Experience managing operations within major hotel brands such as Choice, IHG, Marriott is a bonus
  • Experience with budgeting, financial management, or project management
  • Ability to lead and inspire teams
  • Strong customer service orientation
  • Excellent organizational skills

Job Duties

  • Assume responsibility for working various shifts at the front desk and sharing Manager on Duty responsibilities with the GM
  • Ensure all front desk operations, policies, and Sandpiper and brand standards are upheld
  • Direct the work of at least two or more employees
  • Provide recommendations on hiring, firing, promotion, and change of status
  • Review and approve payroll, and execute training, coaching, counseling, and annual performance appraisals
  • Assist the GM in monitoring cash management, budgetary control measures, and managing property revenue
  • Conduct sales activities and make sales calls to increase occupancy and revenue
  • Meet with guests regularly, monitor social media, and resolve guest issues in a timely manner
  • Ensure clean rooms, guest, and associate satisfaction are top priorities
  • Uphold the "Say Yes to a Simple Request" program
  • Responsible for the protection of company assets and company and guest information
  • Provide necessary back-up duties such as housekeeping and front desk as needed to ensure optimum operation of the hotel

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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