Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,888.00 - $46,388.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Career growth opportunities
Daily Pay access
Job Description
WoodSpring Suites in Council Bluffs, IA is a distinguished extended stay hotel brand that focuses on offering affordable and comfortable accommodations for business travelers and families alike. Known for its clean, safe, and conveniently located properties, WoodSpring Suites is part of the Choice Hotels family, which prides itself on quality service and guest satisfaction. The Council Bluffs location continues this tradition, providing guests with fully equipped kitchens and a home-like environment that caters to both short-term and long-term stays. With a strong commitment to delivering a consistently positive guest experience, WoodSpring Suites is a preferred destination for travelers seeking reliability... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year experience in hotel leadership roles
- Ability to perform tasks involving kneeling, squatting, standing, sitting, bending, and twisting for long periods
- Ability to lift, push, or pull up to 20 pounds regularly and up to 50 pounds occasionally
- Proficient computer skills
- Effective communication skills
- Willingness to work flexible hours and cover shifts as needed
Job Qualifications
- Minimum of 1 years' experience in hotel leadership, including front desk and back-of-house operations
- Proficient computer skills
- Strong team building skills
- Excellent organizational, time management, and problem-solving abilities
- Effective oral and written communication skills
- Proactive in solving problems
Job Duties
- Train and provide guidance to staff
- Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
- Provide hands-on support and guidance to ensure the team achieves outstanding results
- Post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts
- Ensure the hotel is always guest ready by maintaining high standards of cleanliness and swiftly addressing any guest concerns
- Monitor and follow up on guest feedback and concerns, suggest and sell amenities, and ensure guest and property security
- Assign rooms to be cleaned by housekeeping and aide GM in inspecting rooms
- Manage inventory, check property email, build relationships with vendors and guests, and foster teamwork
- Network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
- Lead in-house guest sales and marketing initiatives to increase occupancy
- Assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
- Flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences
- Know and follow property emergency procedures and ensure the security needs of the property and guests are met
- Perform other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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