Hotel Management and Consulting logo

Assistant General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $60,405.80 - $62,905.80
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Career growth opportunities
DailyPay access

Job Description

LivAway Suites in Syracuse, NY, is a distinguished hospitality establishment operated under the umbrella of Hotel Management & Consulting, Inc. This company has a well-established reputation for delivering exceptional service and quality accommodations to guests. Known for attentiveness and maintaining high standards, LivAway Suites offers a welcoming and comfortable environment that caters to business and leisure travelers alike. The property boasts a small, efficient team of dedicated hospitality professionals who cultivate a culture of respect, teamwork, and merit-based advancement. Equal opportunity employment is a core value of the company, fostering an inclusive workplace that supports diversity in all forms. LivAway... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum of 1 years experience in hotel leadership
  • Proficient computer skills
  • Ability to perform physical tasks such as kneeling, squatting, standing, sitting, bending and twisting for long periods
  • Ability to lift, push, pull up to 20lbs regularly and occasionally up to 50lbs
  • Effective communication skills
  • Ability to work flexible hours including covering shifts
  • Must comply with hotel emergency procedures
  • Legal authorization to work in the United States

Job Qualifications

  • Minimum of 1 years experience in hotel leadership, including front desk and back-of-house operations
  • Proficient computer skills
  • Strong team building skills
  • Excellent organizational, time management, and problem-solving abilities
  • Effective oral and written communication skills
  • Proactive in solving problems

Job Duties

  • Train and provide guidance to staff
  • Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
  • Provide hands-on support and guidance to ensure the team achieves outstanding results
  • Post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts
  • Ensure the hotel is always guest ready by maintaining high standards of cleanliness and swiftly addressing any guest concerns
  • Monitor and follow up on guest feedback and concerns, suggest and sell amenities, and ensure guest and property security
  • Assign rooms to be cleaned by housekeeping and aide General Manager in inspecting rooms
  • Manage inventory, check property email, build relationships with vendors and guests, and foster teamwork
  • Network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
  • Lead in-house guest sales and marketing initiatives to increase occupancy
  • Assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
  • Flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences
  • Know and follow property emergency procedures and ensure the security needs of the property and guests are met
  • Perform other duties as assigned

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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