Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $50,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Daily Pay access
Employee assistance program
Career growth opportunities
Job Description
WoodSpring Suites in Billings, MT, is part of a renowned hotel brand that specializes in extended stay accommodations aimed at providing a comfortable, home-like environment for guests. As a segment of the hospitality industry, WoodSpring Suites focuses on delivering exceptional service, clean and well-maintained facilities, and value-driven experiences to both business and leisure travelers. The property in Billings prides itself on maintaining high standards of cleanliness, guest satisfaction, and operational efficiency through a dedicated team of hospitality professionals. Hotel Management & Consulting, Inc., the management company overseeing this location, fosters a performance-based culture that values hard work balanced with respect... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 1 years experience in hotel leadership including front desk and back-of-house operations
- proficiency in computer skills
- ability to perform physical tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time
- ability to lift, push, pull up to 20lbs regularly and occasionally up to 50lbs
- strong team building skills
- excellent organizational, time management, and problem-solving abilities
- effective oral and written communication skills
- proactive in solving problems
Job Qualifications
- Minimum of 1 years experience in hotel leadership including front desk and back-of-house operations
- proficient computer skills
- strong team building skills
- excellent organizational skills
- strong time management abilities
- effective oral and written communication skills
- proactive in solving problems
Job Duties
- Train and provide guidance to staff
- discuss staff performance discrepancies and training needs with general manager
- attend and lead staff huddles
- provide hands-on support and guidance to ensure the team achieves outstanding results
- post checks in property management system
- complete weekly labor tracker
- manage payment due reports
- post paid outs and receipts
- ensure the hotel is always guest ready by maintaining high standards of cleanliness and swiftly addressing any guest concerns
- monitor and follow up on guest feedback and concerns
- suggest and sell amenities
- ensure guest and property security
- assign rooms to be cleaned by housekeeping and aid general manager in inspecting rooms
- manage inventory
- check property email
- build relationships with vendors and guests
- foster teamwork
- network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
- lead in-house guest sales and marketing initiatives to increase occupancy
- assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
- flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences
- know and follow property emergency procedures and ensure the security needs of the property and guests are met
- perform other duties as assigned
Restaurants and hotels use OysterLink to hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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