Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $64,000.00 - $70,000.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career development opportunities
Employee Discounts
Paid holidays
Job Description
Managed by HHM Hotels, the Assistant General Manager role is a pivotal position within a respected hotel management company dedicated to delivering superior guest experiences and operational excellence. HHM Hotels is known for its commitment to core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, which reflect its dedication to employee development, customer satisfaction, and industry leadership. As part of a dynamic and growing company, the Assistant General Manager plays an essential role in driving the hotel's success by overseeing daily hotel operations and ensuring every department performs at its best.Show More
Job Requirements
- Associate or Bachelor’s degree preferred
- Intermediate knowledge of overall hotel operations
- Ability to stand for extended periods walking pushing lifting up to 25 pounds bending and reaching stooping kneeling or crouching
- Willingness to work varied schedules including holidays weekends and alternate shifts
- Strong leadership and team management skills
- Excellent customer service orientation
- Good organizational and multitasking abilities
Job Qualifications
- Associate or Bachelor’s degree preferred
- Intermediate knowledge of hotel operations
- Previous leadership experience in hotel or hospitality industry preferred
- Strong communication and interpersonal skills
- Ability to manage multiple departments and priorities
- Problem-solving and conflict resolution skills
- Knowledge of budgeting and financial reporting
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests
- Assist the GM in preparation of forecasts and reports and assist in the development implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service
- Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction
- Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues business flow and associate performance
- Oversee the property accounting functions including but not limited to accounts payable and receivable house bank audits petty cash and tax
- Coordinate with the corporate accounting department to oversee payroll functions
- Oversee and ensure internal audit standards are met
- Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues
- Monitor and maintain the front office systems and equipment to ensure optimum performance
- Serve on the hotel's safety committee
- Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies
- Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink - a focused job platform for restaurants and hotels.
You may be also interested in: