Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $25.50
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Equal opportunity employer
Career advancement opportunities
inclusive work environment
Comprehensive training programs
employee recognition programs
Safety committee involvement
supportive management
Job Description
HHM Hotels is a reputable hotel management company dedicated to delivering exceptional hospitality experiences across its portfolio of properties. Known for its commitment to excellence and guest satisfaction, HHM Hotels continuously strives to maintain high standards and foster a positive work environment that encourages growth and development for its team members. With a focus on service quality and operational efficiency, HHM Hotels plays a pivotal role in the hospitality industry by managing properties that meet and exceed guest expectations consistently.
The Assistant General Manager position at HHM Hotels is a critical leadership role designed to support and enhance hotel ope... Show More
The Assistant General Manager position at HHM Hotels is a critical leadership role designed to support and enhance hotel ope... Show More
Job Requirements
- Associate or Bachelor’s degree preferred
- Intermediate knowledge of overall hotel operations
- Work schedule varies and may include working on holidays, weekends and alternate shifts
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching
Job Qualifications
- Associate or Bachelor’s degree preferred
- Intermediate knowledge of overall hotel operations
- Strong leadership and coaching skills
- Effective communication and interpersonal abilities
- Problem-solving and conflict resolution skills
- Ability to work flexible hours including holidays and weekends
Job Duties
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests
- Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service
- Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction
- Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance
- Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax
- Coordinate with the corporate accounting department to oversee payroll functions
- Oversee and ensure internal audit standards are met
- Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues
- Monitor and maintain the front office systems and equipment to ensure optimum performance
- Serve on the hotel’s safety committee
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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