Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $77,000.00 - $87,000.00
Work Schedule
Flexible
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hilton Phoenix Chandler is a distinguished hotel under the management of MCR, the third-largest hotel owner-operator in the United States. MCR, founded in 2006, boasts a portfolio valued at 5.0 billion dollars, comprising 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities. Operating under renowned brands such as Marriott and Hilton, MCR employs over 7,000 team members nationwide. Their commitment to excellence is evidenced by numerous prestigious awards, including the Marriott Partnership Circle Award and the Hilton Legacy Award for Top Performer. The Hilton Phoenix Chandler embodies this legacy, offering guests an exceptional hospitality experience characterized... Show More
Job Requirements
- Must be 18 years of age or older
- Must have a valid Driver's License
- Must meet legal age requirements to serve alcoholic beverages at select properties
- Bachelor’s or Associate’s Degree preferred
- Previous supervisory experience preferred
- Progressive experience in hospitality, hotel, restaurant, or service industry preferred
- Must work varied schedules including evenings, nights, weekends, and holidays
- Must be proficient in Windows operating systems and approved spreadsheets and word processing software
- Must be able to handle stressful and high-pressure situations with composure
- Must be able to communicate effectively in English
- Must be attentive to detail and meet deadlines
- Must be willing to learn and have a positive attitude
- Must be able to evaluate and decide quickly and accurately
- Must be able to listen and resolve conflicts
- Must possess basic financial skills
- Must be committed to hospitality and guest service excellence
Job Qualifications
- Must have a positive can-do attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Capable of quick and accurate evaluation and decision-making
- Effective handling of high-pressure and stressful situations
- Skilled in listening, conflict resolution, and understanding concerns
- Ability to work with financial data and basic arithmetic
- Attention to detail and ability to meet deadlines
- Proficient in Windows operating systems and company-approved software
- Clear communication skills
- Leadership in hospitality and guest service with a friendly demeanor
- Legal age to serve alcoholic beverages at select properties
- Valid Driver's License
- Basic market knowledge
- Minimum age of 18 years
- Bachelor’s or Associate’s Degree preferred
- Previous supervisory experience preferred
- Experience in hospitality, hotel, restaurant, or service industry preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to make them feel welcomed
- Work collaboratively to ensure high guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support groups and events at the hotel
- Utilize relevant technology for role responsibilities
- Answer incoming calls with friendly, approved greetings
- Ensure all workspaces are clean and well-organized
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests warmly while performing cleaning duties
- Complete all operational checklists accurately and on time
- Prepare accurate shift handover reports
- Wear clean, approved uniform and maintain grooming standards
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude by going beyond traditional roles
- Collaborate with all team members to create a welcoming environment
- Conduct daily walkthroughs of guest rooms and public spaces
- Provide one-on-one training to new team members on service and checklist expectations
- Supervise guest service during peak check-in, check-out, and meal periods
- Foster a positive culture of happy team members and guests
- Verify adherence to cleanliness standards through room inspections
- Assist with inventory counts as directed by General Manager
- Support onboarding processes for new team members
- Review team member time clock punches for accuracy
- Complete daily summary and night audit processes
- Manage purchase order process and invoice signoff
- Oversee adherence to brand Quality Assurance standards
- Ensure fire and life safety inspections are current and address deficiencies
- Escalate service or delivery failures appropriately
- Confirm preventative maintenance tasks are completed
- Ensure team members follow established work schedules
- Provide shift coverage for department head positions when necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Restaurants and hotels use OysterLink to hire.
You may be also interested in: