Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Homewood Suites by Hilton Baltimore-BWI Airport is part of MCR, one of the United States' leading hotel owner-operators, managing a sizable portfolio of premium-branded hotels across numerous states. Established in 2006, MCR has become a significant player in the hospitality industry with more than 7,000 team members operating under various well-respected brand names including Marriott and Hilton. The hotel itself is strategically positioned near Baltimore-Washington International Airport, making it an ideal choice for both business and leisure travelers seeking comfortable accommodations and access to comprehensive amenities. The environment at this property is characterized by cleanliness, friendly service, and a commitment... Show More
Job Requirements
- Must be 18 years of age or older
- Must meet the legal age to serve alcoholic beverages at select properties
- Bachelor's or Associate's Degree preferred
- Previous supervisory experience preferred
- Progressive experience in hospitality, hotel, restaurant, or service industry including Rooms and Food & Beverage departments preferred
- Must be proficient in Windows operating systems, company approved spreadsheets and word processing
- Must be able to work a varied schedule including evenings, nights, weekends, and holidays
- Must have a valid Driver's License
- Must be able to work in a fast-paced, high-pressure environment
- Must be able to stand or remain in a stationary position for long periods
- Must be able to lift and transport supplies of up to 25 pounds throughout the hotel
- Must have effective English communication skills
- Must be able to read, write, and interpret documents in English
Job Qualifications
- Must have a positive can-do attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well under stressful situations and maintain composure and objectivity
- Must be effective at listening, understanding, clarifying, and resolving concerns of co-workers and guests
- Must be able to work with and understand financial information and basic arithmetic
- Must be attentive to detail and meet deadlines
- Must be proficient in technology relevant to the job
- Must be able to convey information and ideas clearly
- Must lead team members to provide friendly service with a smile
- Basic market knowledge
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use the guests' names whenever possible to ensure they feel welcomed
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel features and amenities
- Support all groups and events at the hotel
- Understand and utilize relevant technology for the role
- Answer all incoming calls with friendly service using the approved greeting
- Keep all workspaces clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Greet guests while cleaning with a smile and by name if possible
- Complete all operational checklists accurately and timely each shift
- Ensure shift handover reports are accurate and completed on time
- Wear a clean, approved uniform and be well-groomed with a nametag and friendly demeanor
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude and willingness to go beyond the traditional role
- Work collaboratively to create a welcoming environment for guests and positive workplace
- Conduct daily walks inspecting guest rooms, public spaces, and mechanical equipment
- Provide one-on-one training to new team members on service and checklists
- Supervise Guest Service team to ensure friendly service and guest satisfaction
- Oversee guest check-in and check-out during peak times and meal periods
- Foster a culture of happy team members and guests
- Assist inventory counts and onboarding processes
- Support time clock review and audit procedures
- Manage purchase order and invoice processing through approved systems
- Conduct self-audits and ensure adherence to brand quality assurance standards
- Certify fire and life safety inspections are current and deficiencies corrected
- Escalate service or delivery failures appropriately
- Confirm preventative maintenance tasks are performed
- Ensure team adherence to work schedules and provide shift coverage when necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink helps restaurants, hotels, and hospitality businesses hire.
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