Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,000.00 - $51,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Courtyard Dallas Plano/Richardson, managed by MCR, represents a distinguished establishment within the hospitality industry, renowned for its commitment to providing guests with a thoroughly exceptional experience rooted in cleanliness, friendliness, and professionalism. MCR, as the third-largest hotel owner-operator in the United States since its inception in 2006, has marked its prominence by owning and operating a substantial portfolio of 148 premium-branded hotels across 37 states and 106 cities. Boasting over 22,000 guestrooms and employing more than 7,000 team members, MCR is dedicated to delivering high-quality service under various esteemed Marriott and Hilton brands, alongside independent hotels. The company prides itself... Show More
Job Requirements
- Must be 18 years of age or older
- Bachelor’s or Associate’s Degree preferred
- Previous supervisory experience preferred
- Progressive experience in hospitality or service industry preferred
- Valid Driver’s License required
- Ability to work under pressure and handle a varied schedule
- Excellent communication and interpersonal skills
- Proficiency in technology including Windows OS and company software
- Strong leadership and decision-making ability
- Must meet legal requirements for alcohol service if applicable
- Physically able to stand for long periods and lift up to 25 pounds
- Ability to perform administrative duties including data entry and reporting
- Willingness to learn and follow established guidelines
- Must maintain professional appearance and wear approved uniform
- Ability to conduct inspections and adhere to safety standards
- Effective conflict resolution skills
- Must be able to work collaboratively in a team environment
Job Qualifications
- Must have a positive can-do attitude and willingness to learn
- Able to understand and follow established guidelines and procedures
- Capable of evaluating and deciding among alternative courses of action quickly and accurately
- Works well under stressful, high-pressure situations maintaining composure
- Effective at listening, understanding, clarifying and resolving concerns
- Able to work with and understand financial information and basic arithmetic
- Attentive to detail and meeting deadlines
- Proficient in Windows operating systems and company-approved software
- Strong communication skills to convey information and ideas clearly
- Demonstrated hospitality and guest service leadership
- Meets legal age requirements for serving alcoholic beverages at select properties
- Valid Driver’s License required
- Basic market knowledge
- Must be 18 years or older
- Willing to work varied schedules including evenings, nights, weekends and holidays
- Bachelor’s or Associate’s degree preferred
- Previous supervisory experience preferred
- Progressive experience in hospitality, hotel, restaurant or service industries, including Rooms and Food & Beverage departments preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use the guests' names whenever possible to ensure they feel welcomed
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel features and amenities
- Support all groups and events at the hotel
- Use approved technology relevant to the role
- Answer incoming calls with friendly service using the approved greeting
- Keep all workspaces sparkling clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Always greet guests happily by name while cleaning
- Ensure all operational checklists are completed accurately and on time
- Prepare accurate and timely shift handover reports
- Wear clean, approved uniform and be well-groomed per guidelines
- Communicate clearly, honestly and professionally with team members
- Demonstrate willingness to stretch beyond traditional role to meet business needs
- Collaborate to create a welcoming environment for guests and a positive workplace
- Conduct daily supervision including guest rooms and public spaces
- Provide one-on-one training to new team members
- Manage shifts to verify friendly service and guest needs are met
- Supervise peak check-in/check-out and meal periods
- Foster an environment of happy team members and happy guests
- Verify daily room inspections and cleanliness adherence
- Assist in inventory counts as directed
- Support onboarding process for new team members
- Review and verify team member time clock punches
- Ensure daily summary and night audit processes are completed
- Oversee purchase order process and invoice submission
- Process invoices in proper time periods
- Ensure adherence to brand Quality Assurance expectations
- Certify fire and life safety inspections are current
- Escalate service/delivery failures properly
- Confirm preventative maintenance tasks
- Ensure team members adhere to work schedules
- Cover open department head positions when necessary
- Start and complete shift handover reports
- Sign off and upload daily reports
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink helps hospitality teams hire in one place.
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