Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MCR is recognized as the third-largest hotel owner-operator in the United States, with a significant footprint across the country. Founded in 2006, the company operates out of their offices in New York City, Dallas, Chicago, and Richmond, Virginia. They manage a diverse portfolio worth approximately $5.0 billion, consisting of 148 premium-branded hotels that encompass over 22,000 guestrooms in 37 states and 106 cities. MCR staffs over 7,000 team members nationally and operates hotels under nine Marriott brands, eight Hilton brands, as well as various unflagged independent properties. The company has earned prestigious awards such as being named one of Fast... Show More
Job Requirements
- Minimum 18 years of age
- Must be able to perform physical job demands including standing for long periods, bending, lifting up to 25 pounds, and visual inspections
- Must have effective English communication skills including reading, writing, and speaking
- Must comply with legal age requirements for alcohol service where applicable
- Valid driver’s license required
- Ability to work flexible shifts
- Must perform essential job functions satisfactorily
- Willingness to learn and follow company procedures
- Proficient in relevant technology
- Positive attitude and teamwork orientation
- Ability to handle high-pressure situations
- Commitment to guest service excellence
Job Qualifications
- Can-do attitude
- Ability to follow guidelines
- Strong evaluation and decision-making skills
- Ability to work well under pace and pressure
- Effective listening and conflict resolution skills
- Basic financial skills and arithmetic
- Attention to detail and ability to meet deadlines
- Proficiency with Windows operating systems and company-approved software
- Strong communication skills
- Leadership in hospitality and guest service
- Legal age compliance and valid driver's license
- Basic market knowledge
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Bachelor’s or Associate’s degree preferred
- Previous supervisory experience preferred
- Progressive hospitality or service industry experience preferred
Job Duties
- Conduct daily supervision including guest rooms and public spaces to ensure friendly service, cleanliness, and equipment functionality
- Provide one-on-one training to new team members on service and checklist expectations
- Manage shifts ensuring guest service teams provide friendly service and meet guest needs
- Supervise guest check-in and check-out as well as meal periods
- Foster a culture of happy team members and guests
- Verify daily room inspections for adherence to cleanliness standards
- Assist with inventory management and onboarding of new hires
- Oversee time clock reviews, auditing procedures, and report submissions
- Manage purchase order processes and invoice signoffs
- Ensure adherence to brand quality assurance and safety standards
- Escalate service failures appropriately
- Confirm preventative maintenance tasks are completed
- Ensure team members adhere to work schedules and provide shift coverage when necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink supports restaurant and hospitality hiring.
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