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Assistant General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $45,000.00 - $50,000.00
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Career growth opportunities
Daily Pay access

Job Description

WoodSpring Suites in Jacksonville, FL, is an extended-stay hotel brand focused on providing affordable and comfortable accommodations tailored for the needs of travelers seeking longer stays. Managed by Hotel Management & Consulting, this establishment prides itself on delivering high standards of hospitality through a dedicated team of professionals committed to exceptional guest experiences. As part of a reputable hotel management company, WoodSpring Suites emphasizes a strong operational foundation, exemplary service quality, and fostering a supportive team environment. The hotel operates with a performance-driven culture that balances personal life respect with professional achievement, creating a workplace where employees feel valued, motivated,... Show More

Job Requirements

  • High school diploma or equivalent
  • minimum of 1 years experience in hotel leadership
  • ability to perform physical tasks including kneeling, squatting, standing, sitting, bending, and twisting for long periods
  • ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs
  • proficient computer skills
  • strong team building and communication skills
  • proactive problem-solving ability
  • willingness to work flexible hours and cover shifts as needed

Job Qualifications

  • Minimum of 1 years experience in hotel leadership, including front desk and back-of-house operations
  • proficient computer skills
  • strong team building skills
  • excellent organizational, time management, and problem-solving abilities
  • effective oral and written communication skills
  • proactive in solving problems

Job Duties

  • Train and provide guidance to staff
  • discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
  • provide hands-on support and guidance to ensure the team achieves outstanding results
  • post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts
  • ensure the hotel is always guest ready by maintaining high standards of cleanliness and swiftly addressing any guest concerns
  • monitor and follow up on guest feedback and concerns
  • suggest and sell amenities
  • ensure guest and property security
  • assign rooms to be cleaned by housekeeping and aide GM in inspecting rooms
  • manage inventory
  • check property email
  • build relationships with vendors and guests
  • foster teamwork
  • network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
  • lead in-house guest sales and marketing initiatives to increase occupancy
  • assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
  • flexible for covering employee shifts as needed to ensure operational continuity
  • know and follow property emergency procedures and ensure the security needs of the property and guests are met
  • perform other duties as assigned

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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