Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,310.00 - $88,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Bonus Pay
Professional Development
Job Description
SpringHill Suites by Marriott Los Angeles LAX/Manhattan Beach, located at 14620 Aviation Blvd, Hawthorne, California, is part of the renowned Marriott International portfolio, a global leader in the hospitality industry. SpringHill Suites offers guests an upscale yet relaxed atmosphere, featuring spacious suites that cater to both families and business travelers. Each suite is designed to provide ample space for relaxation and work, making it an ideal choice for guests seeking comfort and convenience. The hotel enhances guest experiences with amenities like complimentary breakfast, swimming pools at most locations, and a market offering wine and beer. The brand is known for... Show More
Job Requirements
- High school diploma or GED
- four years experience in guest services, front desk, housekeeping, or related professional area
- or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- two years experience in guest services, front desk, housekeeping, or related professional area
- ability to meet brand service standards
- strong leadership skills
- proficiency in financial and operations management
- excellent communication abilities
- availability to work full-time
- commitment to safety and compliance
- willingness to foster a diverse and inclusive workplace
Job Qualifications
- High school diploma or GED with four years experience in guest services, front desk, housekeeping, or related field
- or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with two years experience in guest services, front desk, housekeeping, or related field
- strong leadership and interpersonal skills
- knowledge of financial management and accounting principles
- proficiency in operations management and human resource activities
- excellent customer service and communication skills
- ability to lead and motivate teams
- experience with scheduling and performance management tools
Job Duties
- Verify that all brand standards are maintained across property departments
- manage the operation of all property departments
- promote Guarantee of Fair Treatment and Open Door policies
- maintain a viable key control program
- manage finance and accounting functions including accounts payable, accounts receivable, petty cash, payroll, ordering procedures, end-of-period banking, and PAFs
- review financial statements, sales, and performance reports to identify cost reduction and program improvement opportunities
- comply with corporate accounting procedures
- perform annual Quality audit with General Manager and Regional Director
- support and develop departmental teams by providing clear communication and coaching
- assist team managers with scheduling to meet guest and operational goals
- set performance expectations with the General Manager
- solicit feedback for continuous improvement
- provide excellent customer service by being available and approachable to guests
- motivate staff to resolve guest and employee concerns
- take proactive approaches when dealing with guest issues
- assist employees in understanding and exceeding guest expectations
- ensure thorough and timely orientation of new employees
- verify hiring practices comply with I-9 and EEO requirements
- promote a culturally diverse workplace
- perform other duties as assigned and needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink - a hiring platform for restaurants and hotels.
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