Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $52,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K Plan with employer match
Health savings account
Flexible spending account
short term disability
long term disability
hospital indemnity
Accident Plan
Critical Illness Plan
Job Description
Pet Resorts is a reputable pet care company operating under the National Veterinary Associates (NVA) umbrella, based in Austin, Texas. NVA stands as the largest private owner of freestanding veterinary hospitals and pet resorts across North America, with over 1300 locations. Pet Resorts specializes in providing premium pet care services, fostering a culture rooted in exceptional customer service, high-quality pet care, and dedicated team management. The company competes in an $8+ billion industry that is projected to grow over 6% through 2028. This growth is powered by increasing pet ownership in US households—over two-thirds—with trends towards humanization of pets and... Show More
Job Requirements
- high school diploma or equivalent
- minimum 2-4 years customer service experience
- availability to work up to 45-50 hours per week including evenings and weekends
- ability to drive and influence workplace change
- proficiency with Microsoft Office Suite and point of sale software
- comfortable working both front-of-house and back-of-house
- valid driver's license with current insurance and ability to transport pets
- preferred experience in restaurant, retail, veterinary, or hospitality management
- bilingual skills a plus
Job Qualifications
- high school degree or equivalent
- 2-4 years customer service experience, leadership preferred
- proficiency with Microsoft Office and point of sale software
- experience in front of house and back of house roles
- valid driver's license with insurance
- experience in restaurant, retail, veterinary, or hospitality management preferred
- bilingual skills a plus
- excellent written and verbal communication skills
- strong leadership and team management abilities
- enthusiastic animal lover
- commitment to personal development and learning
- ability to influence business operations and drive revenue
- marketing and community outreach skills
Job Duties
- understands and communicates the companies' mission, values, and objectives
- assists the general manager in providing direction, leadership and communication for all site aspects including financial management, customer service, pet care and team management
- assists the general manager in developing and implementing comprehensive sales strategies including lead management and conversion tactics aligned with objectives
- helps create and execute plans to achieve sales revenue, labor, cost control and expense management targets
- communicates concerns and needs to leadership as appropriate
- maintains operational excellence within the resort
- recognizes and rewards outstanding team performance
- demonstrates exceptional leadership behaviors
- implements the data-driven resort plan to meet KPIs
- analyzes financial data and KPIs to optimize performance
- develops Shift Leads understanding of financial reports
- executes corporate marketing plans and develops local market sales lead generation
- cultivates community relationships to generate leads
- leverages digital marketing channels for lead capture
- manages selection, development and performance of subordinate managers and site team
- manages onboarding and training processes
- ensures Shift Leads empower team members
- coaches and counsels team members
- recruits and maintains qualified team member pipeline
- fosters positive culture and engagement
- strives to deliver ultimate customer service experiences
- oversees recruiting, hiring, and training quality
- manages customer service issue resolution
- motivates and coaches team to engage customers and promote sales
- educates community on products and services
- adheres to company policies and procedures
- ensures OSHA, cash handling and operational compliance
- maintains resort maintenance and cleanliness
- leads shifts as manager on duty
- communicates clearly for effective shift operations
- ensures mastery of resort tasks by team
- executes audits and reporting
- supports general manager with hotspot management action plan
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink lists restaurant, hotel, and hospitality jobs.
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