Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $26.00 - $29.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible schedule
Job Description
This position is for an Assistant General Manager at a hospitality establishment operating within the operations department, reporting directly to the General Manager. The role offers a competitive pay range of $26 to $29 per hour based on experience, reflecting the importance and responsibility of the position. The company is focused on delivering excellent guest service and operational efficiency and maintains strong brand standards, which the Assistant General Manager is expected to uphold and promote.
As Assistant General Manager, the primary objective is to lead and manage all departments effectively to ensure outstanding guest satisfaction and seamless operational fl... Show More
As Assistant General Manager, the primary objective is to lead and manage all departments effectively to ensure outstanding guest satisfaction and seamless operational fl... Show More
Job Requirements
- High school diploma or equivalent
- experience in hospitality management preferred
- ability to verbally communicate effectively with guests and associates
- high level of professionalism
- flexibility and ability to multi-task in a fast-paced environment
- well presented and groomed
- commitment to guest satisfaction
- knowledge of multiple property management is a plus
- strong people skills
- strong organizational and communication skills
- ability to lead and manage diverse teams
- compliance with all company policies and standards
- ability to handle cash responsibly
- understanding of payroll processing and human resources functions
- ability to stand and move for prolonged periods
- capable of lifting up to 25 pounds
Job Qualifications
- Ability to verbally communicate effectively with guests and associates
- high level of professionalism
- flexible and able to get the job done
- well presented and able to conform to hotel dress code
- ability to multi-task in high paced environment
- total commitment to guest satisfaction
- capable of multi-property management
- personable with good people skills
- displays aggressive hospitality
- good organizational and communication skills
- has a great eye for detail
Job Duties
- Manage a multi-cultural staff
- lead in a manner that embraces diversity
- ensure brand standards are being met
- know and act on all emergency plans
- report unusual occurrences to general manager
- initiate and maintain associate recognition programs
- assist general manager with meetings
- be visible during high traffic times
- implement action plans to meet AOS and GSS goals
- prepare departments for quality assurance
- assign and carry out MOD shifts
- process payroll and manage PTO
- act as on-site human resources representative
- maintain permits and licenses
- handle cash and prepare deposits
- communicate audit and control procedures
- improve procedures for guest satisfaction
- resolve system problems
- deliver exceptional guest service
- read and understand guest folios
- troubleshoot discrepancies
- balance daily transactions
- respond to customer care issues
- ensure confidentiality of user log-ons
- train and develop associates
- lead by example
- cover labor shortages
- make customer satisfaction decisions
- control costs to meet budgets
- be accessible
- respond to communications promptly
- know hotel facilities and hours
- create memorable check-in and check-out experiences
- ensure smooth operations of all departments
- conduct audits and coach associates
- promote interdepartmental communication
- be visible during extraordinary events
- inform employees about operations and events
- communicate with sales team
- know frequent customers and fulfill special requests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
A simple hiring platform for hospitality businesses.
You may be also interested in: