Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
flexible scheduling
401(k) Plan
Job Description
Fit Factory is a prominent health club brand operating six locations, renowned for delivering a luxury studio experience at an affordable price point. As a full-service health club, Fit Factory is dedicated to providing its members with exceptional value, combining a quality fitness experience with pricing that allows members to enjoy greater comfort and leisure outside the club. The brand's mission revolves around radically serving members, empowering team members through career growth opportunities, and supporting local communities and charitable causes. This commitment to excellence and community engagement sets Fit Factory apart in the competitive health club market.
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Job Requirements
- High school diploma or equivalent
- Previous experience in sales or customer service
- Ability to work night and weekend hours
- Physical ability to lift weights up to 100lbs and stand or walk for extended periods
- Strong communication and interpersonal skills
- Ability to motivate and lead a team
- Commitment to company mission and values
- Reliable and punctual
- Willingness to assist with club cleanliness and upkeep
- Ability to follow company policies and procedures
Job Qualifications
- High school diploma or equivalent
- Previous experience in sales or health club operations preferred
- Strong leadership and communication skills
- Ability to motivate and develop team members
- Knowledge of sales processes and KPIs
- Customer service orientation
- Ability to handle multiple responsibilities in a fast-paced environment
- Basic proficiency with office equipment and technology
Job Duties
- Provide the first positive impression of the health club
- Assist in achieving monthly new member goals
- Manage all facets of the sales process from inquiries to closing deals
- Follow up persistently with guest inquiry leads, emails, and voicemails
- Service existing member inquiries and book additional services like fitness consultations and classes
- Maintain personal membership sales KPIs and monthly targets
- Assist in coaching front desk staff to ensure club KPIs are met
- Execute tasks and projects delegated by the General Manager
- Oversee daily club operations including Front Desk, Porters, and Babysitting teams
- Manage and communicate policies and procedures
- Assist in shift coverage
- Coach, motivate, and develop team members
- Maintain company KPIs standards and set an example
- Provide feedback to staff to improve club performance
- Assist in maintaining club’s VIP/Premier combined capture rate
- Communicate daily with General Manager on club’s front desk status
- Hold weekly staff meetings for feedback and development
- Share informational and motivational messages
- Ensure staff awareness of current membership promotions
- Conduct detailed club inspections
- Ensure signage and marketing are current
- Assist with new hire onboarding and training
- Conduct ongoing staff training
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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