Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.50 - $21.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
Driftwood Hospitality Management is a leading company in the hospitality sector known for its comprehensive, integrated approach to hospitality services. With a strong emphasis on outstanding client service, Driftwood has cultivated a culture that empowers its associates to take initiative, be proactive, and contribute meaningfully to the success of their respective properties. The company is recognized for assembling top talent throughout every level and role within its hotels, ensuring that each individual aligns with Driftwood's core values and high standards. This commitment extends to fostering an environment where employees are supported, coached, and encouraged to grow professionally while delivering exceptional... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Minimum of 3 years experience in hotel operations or management
- Strong organizational and multitasking skills
- Ability to lead and motivate a team
- Excellent problem-solving skills
- Proficiency with hotel management software and front office systems
- Commitment to maintaining high standards of service and customer satisfaction
Job Qualifications
- Proven experience in hotel management or a related hospitality role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency in budgeting, forecasting, and financial monitoring
- Ability to handle guest relations and resolve conflicts effectively
- Knowledge of hospitality industry standards and best practices
- Capable of working flexible hours in a 24/7 operation environment
- Experience with internal audit processes and standards
Job Duties
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with DHM core values
- Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests
- Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service
- Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction
- Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance
- Oversee and ensure internal audit standards are met
- Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues
- Monitor and maintain the front office systems and equipment to ensure optimum performance
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads
- Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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