Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.50 - $21.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Career development opportunities
Job Description
Driftwood Hospitality Management is a leading hospitality management company renowned for its fully integrated approach to delivering exceptional hospitality services. The company prides itself on outstanding client service and maintaining a team that represents the best talent in the hospitality industry. With a culture that empowers associates to take initiative and be proactive, Driftwood Hospitality Management fosters a work environment where every employee is encouraged to contribute to the success of their property through well-defined strategies and objectives. This commitment to excellence ensures that each hotel and position within the company upholds the highest standards of service and operational effectiveness.Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years experience in the hospitality industry with a focus on hotel operations
- Proven experience in a supervisory or management role within a hotel setting
- Strong leadership skills with the ability to motivate and develop a team
- Excellent problem-solving and decision-making abilities
- Proficient in hotel management software and front office systems
- Strong financial acumen related to budgeting forecasting and cost control
- Ability to work flexible hours including nights weekends and holidays
- Excellent customer service orientation
- Ability to handle and resolve guest complaints effectively and efficiently
- Commitment to upholding company policies and brand standards
- Effective communication skills both verbal and written
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel management or a related hospitality role
- Strong leadership and organizational skills
- Ability to manage multiple departments effectively
- Excellent communication and interpersonal abilities
- Proficiency in budgeting and financial management
- Knowledge of customer service principles and practices
- Familiarity with internal audit standards
- Experience working with sales teams to drive revenue
- Ability to resolve conflicts and handle guest complaints professionally
- Flexibility to work varying shifts and hours
- Commitment to maintaining brand standards and guest satisfaction
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with DHM core values
- Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests
- Assist the GM in preparation of forecasts and reports and assist in the development implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service
- Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction
- Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues business flow and associate performance
- Oversee and ensure internal audit standards are met
- Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues
- Monitor and maintain the front office systems and equipment to ensure optimum performance
- Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies
- Assist in recruiting hiring supervising training assessing and evaluating coaching and counseling and recognizing and rewarding department heads
- Oversee service quality operational efficiency guest satisfaction standards compliance and service and financial measurement
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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