Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $77,000.00 - $79,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
Located at 801 Town Center Dr, Oxnard, CA 93036, this esteemed hotel welcomes guests with a commitment to exceptional service and memorable experiences. Known for its vibrant location and dedication to hospitality, the hotel offers a blend of comfort, convenience, and professionalism to both leisure and business travelers. The establishment prides itself on creating a welcoming environment where every guest is treated with personalized care and attention, ensuring their stay is both enjoyable and seamless. The hotel employs a team of dedicated professionals who work together to maintain high standards of excellence in all facets of hotel operations, including front... Show More
Job Requirements
- Minimum two years of hotel experience in a front desk managerial role
- Strong oral and written English communication skills
- Knowledge of hotel front desk operations and procedures
- Proven ability to supervise and train staff
- Demonstrated decision-making skills
- Ability to prioritize and delegate tasks effectively
- Ability to maintain positive team and guest relations
- Capability to manage operations across multiple departments
- Basic accounting skills
- Proficiency with cash registers, computers and calculators
- Possession of a current valid driver’s license
- Proof of auto liability insurance
- Willingness to work long hours, five to six days a week
- Physical ability to perform tasks requiring walking, standing, bending, lifting up to 20 lbs
Job Qualifications
- Minimum of two years hotel experience as Front Desk Manager or progressive front desk responsibility
- Strong English skills, both oral and written
- Proficient in hotel front desk operations and procedures
- Ability to supervise and train personnel
- Strong salesmanship and public relations skills
- Ability to make timely and effective decisions
- Ability to prioritize, organize and delegate work assignments
- Ability to maintain good team member relations
- Ability to develop and maintain effective guest relations
- Ability to manage multi-departmental operations
- Ability to direct team member performance and follow up with corrective actions
- Basic accounting knowledge
- Proficiency with cash registers, computers and calculators
- Current valid driver’s license
- Proof of auto liability insurance
Job Duties
- Maintain a friendly, cheerful and courteous demeanor at all times while providing personalized service to hotel guests
- Communicate effectively with guests and fellow team members
- Proficient at all Guest Service systems and processes
- Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction
- Oversee and ensure accountability in all aspects of Guest Service Team's performance
- Responsible for all front office activity during scheduled shifts
- Monitor and adjust room availability status
- Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file
- Complete daily cash report
- Handle no-shows
- Resolve billing disputes
- Manage accounts receivable
- Perform banking tasks
- Manage bad checks and credit card debts
- Open, stamp, sort and distribute mail
- Prepare accounts payable
- Compile security reports
- Check and audit banks
- Verify travel agent commissions, franchise frequent stay program activity, and central reservations
- Check Maid's List and ensure room availability status is accurate
- Check time cards against posted schedule
- Submit daily report to General Manager
- Maintain good guest relations by staying informed of in-house and area functions to answer guest inquiries
- Maintain department and front desk log books to enhance communication and operations
- Provide assistance to other team members and departments
- Perform other duties as assigned or requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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