Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,888.00 - $47,500.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Career growth opportunities
Daily Pay access
Job Description
WoodSpring Suites in Charlotte, NC, is part of a well-established hospitality brand recognized for its extended-stay accommodations that combine comfort, convenience, and affordability. With a commitment to providing exceptional guest experiences, WoodSpring Suites fosters a welcoming environment that caters primarily to business travelers, families, and individuals seeking long-term stays. The hotel operates under the ownership and management of Hotel Management & Consulting, Inc., a company dedicated to delivering superior service through well-trained personnel and meticulous property management. Known for maintaining high standards of cleanliness and service quality, WoodSpring Suites creates a home-like atmosphere for guests while emphasizing operational efficiency and... Show More
Job Requirements
- Minimum of high school diploma or equivalent
- At least one year of experience in hotel leadership roles
- Ability to perform physical tasks such as kneeling, squatting, standing, sitting, bending, and twisting for long periods
- Ability to lift, push, or pull up to 20 pounds regularly and up to 50 pounds occasionally
- Strong interpersonal and communication skills
- Willingness to work flexible hours and cover shifts as needed
Job Qualifications
- Minimum of 1 years' experience in hotel leadership including front desk and back-of-house operations
- Proficient computer skills
- Strong team building skills
- Excellent organizational, time management, and problem-solving abilities
- Effective oral and written communication skills
- Proactive in solving problems
Job Duties
- Train and provide guidance to staff
- Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
- Provide hands-on support and guidance to ensure the team achieves outstanding results
- Post checks in property management system
- Complete weekly labor tracker
- Manage payment due reports
- Post paid outs and receipts
- Ensure the hotel is always guest ready by maintaining high standards of cleanliness and swiftly addressing any guest concerns
- Monitor and follow up on guest feedback and concerns
- Suggest and sell amenities
- Ensure guest and property security
- Assign rooms to housekeeping and assist General Manager in inspecting rooms
- Manage inventory
- Check property email
- Build relationships with vendors and guests
- Foster teamwork
- Network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
- Lead in-house guest sales and marketing initiatives to increase occupancy
- Assist with housekeeping and laundry duties as needed
- Cover employee shifts to ensure operational continuity
- Know and follow property emergency procedures and ensure the security needs of the property and guests are met
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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