Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $49,000.00 - $51,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k with employer match
Health Savings Account (HSA)
Flexible Spending Account (FSA)
short term disability
long term disability
hospital indemnity
Accident Plan
Critical Illness Plan
Job Description
Pooch Hotel Newton, located in Newton, MA, is seeking a talented Assistant General Manager to join its dynamic team. Pooch Hotel Newton is part of a leading network of pet resorts dedicated to providing exceptional care and luxury experiences for pets and their owners. Known for its high standards in pet care, customer service, and operational excellence, Pooch Hotel Newton is committed to ensuring a warm, welcoming environment where pets receive the best attention and guests enjoy unparalleled service. As part of National Veterinary Associates (NVA), the largest private owner of freestanding veterinary hospitals and pet resorts in North America,... Show More
Job Requirements
- High school degree or equivalent
- Minimum 2-4 years customer service experience
- Availability to work up to 45-50 hours per week including evenings and weekends
- Ability to drive and manage workplace change
- Proficiency with Microsoft Office and point of sale software
- Comfortable in front-of-house and back-of-house operations
- Valid driver’s license and current insurance with comprehensive and collision coverage
- Willingness to transport pets in emergencies
- Experience in restaurant, retail, veterinary, or hospitality management preferred
- Bilingual skills a plus
Job Qualifications
- High school degree or equivalent
- Bachelor’s degree equivalent education and experience preferred
- Minimum 2-4 years customer service experience
- Leadership or management experience is a plus
- Proficiency with Microsoft Office Suite and point of sale software
- Comfortable working in front and back of house roles
- Valid driver’s license with current comprehensive and collision insurance
- Experience in restaurant, retail, veterinary management, or hospitality preferred
- Bilingual skills are a plus
- Excellent written and verbal communication skills
- Ability to coach, mentor, and develop team members
- Demonstrated commitment to personal development and business operations understanding
- Strong community engagement and marketing aptitude
Job Duties
- Understand and communicate company mission, values, and objectives
- Assist the General Manager in leadership and site management across financial, customer service, pet care, and team domains
- Help develop and implement sales strategies including lead management and conversion
- Drive achievement of sales revenue, labor, cost, and expense goals
- Communicate operational concerns to General Manager and leadership team
- Maintain operational excellence at the resort
- Respond promptly to directives ensuring team compliance
- Recognize and reward team member performance
- Demonstrate exceptional leadership behaviors
- Implement data-driven plans to achieve financial and operational KPIs
- Analyze financial metrics and utilize tools to optimize performance
- Educate Shift Leads on financial decisions and sales goals
- Execute corporate and local marketing strategies
- Engage with the community to promote services
- Develop team management programs including hiring, training, and coaching
- Foster a positive culture and manage team performance including corrective actions
- Ensure excellent customer service and maintain high service metrics
- Oversee recruitment and training for quality staffing
- Address customer service issues proactively
- Manage operational policies and ensure OSHA compliance
- Maintain resort standards including cleanliness and inventory
- Lead shifts as Manager on Duty
- Conduct audits and enforce checklists
- Support General Manager with action plans for hotspot management
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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