Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.50 - $26.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
employee recognition programs
Job Description
This position is with a hospitality establishment within the operations department, specifically seeking an Assistant General Manager. The company operates in the hotel industry, focusing on delivering exceptional guest experiences and maintaining high operational standards. The hotel prides itself on fostering a diverse and inclusive environment while emphasizing professionalism and excellent service delivery. This role is pivotal in ensuring that the hotel meets brand standards, achieves guest satisfaction goals, and operates efficiently across multiple departments.
The Assistant General Manager is entrusted with managing all departments within the hotel and is responsible for the overall guest satisfaction by providing expert knowle... Show More
The Assistant General Manager is entrusted with managing all departments within the hotel and is responsible for the overall guest satisfaction by providing expert knowle... Show More
Job Requirements
- High school diploma or equivalent
- previous management experience in a hospitality environment preferred
- ability to manage and lead a diverse team
- strong communication and interpersonal skills
- proficiency in payroll processing and human resources functions
- knowledge of state laws related to employment
- ability to work flexible hours including weekends and holidays
- ability to stand for prolonged periods and perform physical activities such as climbing stairs and lifting up to 25 pounds
- must be able to read, write, and use computer systems proficiently
- ability to handle cash responsibly and maintain confidentiality
- willingness to cover different operational roles as needed
Job Qualifications
- Ability to verbally communicate effectively with guests and associates
- high level of professionalism
- flexible and able to complete necessary tasks
- well presented and groomed, conforming to dress code
- ability to multi-task in a high-paced environment
- committed to guest satisfaction
- capable of multi-property management
- personable with good people skills
- displays aggressive hospitality
- good organizational and communication skills
- great eye for detail
Job Duties
- Manage a multi-cultural staff
- lead in a manner that embraces diversity
- understand each associate's cultural differences
- handle disciplinary issues in a sensitive manner
- ensure that brand standards are being met
- know all emergency plans and act upon them
- notify general or regional manager by submitting incident reports
- report any unusual occurrences immediately to the general manager
- initiate and maintain recognition programs for associates
- assist general manager in facilitating weekly HOD meetings
- attend monthly department meetings
- participate in forecast and sales strategy meetings as needed
- be visible in guest areas during peak times to support front office and kitchen staff
- develop action plans to meet AOS and GSS goals
- prepare departments for QA audits by following brand standards
- assign and carry out MOD shifts
- process payroll including monitoring punches and PTO
- act as on-site human resources representative and be familiar with state laws
- maintain validity of permits, certificates, and licenses
- handle cash responsibly and prepare deposits daily
- communicate with department heads about daily audits and controls
- initiate and follow up on tasks to improve procedures and guest satisfaction
- troubleshoot and resolve system problems
- deliver exceptional guest service consistently
- read and understand guest folios
- balance daily transactions and transmit figures to corporate headquarters
- respond and follow up on customer care issues
- ensure confidentiality of user logins
- train and develop associates across skills
- lead by example providing uncompromising hospitality
- cover hourly vacancies and labor shortages as needed
- exercise empowerment in decisions for customer satisfaction
- control costs to meet budget guidelines
- remain accessible and identifiable at all times
- respond promptly to requests during office hours
- know hotel facilities and hours
- create memorable guest check-in and check-out experiences
- ensure smooth, efficient, and professional operation of all departments
- enforce procedures and policies
- conduct regular audits and controls
- promote excellent communication between departments
- be highly visible during extraordinary events
- inform employees about daily operations and events
- understand sales strategies and communicate with sales team daily
- know frequent customers and delegate to meet their needs
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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