Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $90,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Company bonus program
employee training
Job Description
ABM is a leading global provider of integrated facility, engineering, and infrastructure solutions, dedicated to enhancing the cleanliness, safety, and efficiency of spaces across various industries. Serving over 100,000 clients worldwide, ABM operates across diverse sectors including commercial real estate, aviation, education, mission critical environments, as well as manufacturing and distribution. With an annual revenue surpassing 8 billion dollars, ABM continually invests in innovative technologies and sustainable solutions designed to empower its blue-chip clientele in achieving operational excellence and creating smarter, more connected environments. Committed to diversity and equal opportunity employment, ABM fosters an inclusive workplace rooted in respect and... Show More
Job Requirements
- Minimum three years experience in general management roles
- Experience with luxury retail, hotel or aviation environments a plus
- Strong leadership abilities
- Advanced verbal and written communication skills
- Strong problem-solving and interpersonal skills
Job Qualifications
- A minimum of three years' experience in general management roles
- Strong leadership abilities with the capacity to inspire and motivate a team
- Advanced verbal and written communication
- Strong problem-solving and interpersonal skills
- Bachelor's degree in business administration, operations management, or related field preferred
- Five years' experience in an operations management role preferred
- Proven track record in managing operations and delivering on SLAs preferred
- Knowledge of aviation industry standards preferred
- Bilingual in Spanish and English a plus
Job Duties
- Oversee the delivery of high-quality service for MIA's Guest Experience team
- Maintain relationships with clients to meet their expectations and deliver on those expectations
- Manage day-to-day operations, including staffing, scheduling, and resource allocation
- Coordinate with other departments to ensure successful execution
- Implement strategies to enhance guest perception of staff as approachable, proactive, and helpful
- Specify staff accountabilities to align with operational objectives
- Conduct operational and personnel audits, achieving high quality team behaviors and presentation standards
- Monitor compliance with Service Level Agreements through coordination with clients, contract partners and colleagues while maintaining operational standards
- Perform other related duties as required.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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