Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $50,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Career growth opportunities
Daily Pay access
Job Description
WoodSpring Suites in Wilmington, DE, managed by Hotel Management and Consulting, Inc., is a leading extended-stay hotel brand committed to providing guests with a comfortable and convenient lodging experience. Known for its focus on affordability without sacrificing quality service, WoodSpring Suites caters primarily to travelers requiring longer stays, such as business professionals, relocating families, or anyone looking for home-like amenities while on the road. The Wilmington location upholds these standards by leveraging a dedicated and professional team to meet the needs of each guest. Hotel Management and Consulting, Inc. is a respected management company in the hospitality industry, known for... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 1 years experience in hotel leadership
- proficient computer skills
- ability to perform physical tasks involving kneeling, squatting, standing, sitting, bending, and twisting for long periods
- ability to lift, push, and pull up to 20lbs regularly and occasionally up to 50lbs
Job Qualifications
- Minimum of 1 years experience in hotel leadership including front desk and back-of-house operations
- proficient computer skills
- strong team building skills
- excellent organizational, time management, and problem-solving abilities
- effective oral and written communication skills
- proactive in solving problems
Job Duties
- Train and provide guidance to staff
- discuss staff performance discrepancies and training needs with General Manager
- attend and lead staff huddles
- provide hands-on support and guidance to ensure the team achieves outstanding results
- post checks in PMS
- complete weekly labor tracker
- manage payment due reports, postpaid outs and receipts
- ensure the hotel is always guest ready by maintaining high standards of cleanliness and swiftly addressing any guest concerns
- monitor and follow up on guest feedback and concerns
- suggest and sell amenities
- ensure guest and property security
- assign rooms to be cleaned by housekeeping and assist GM in inspecting rooms
- manage inventory
- check property email
- build relationships with vendors and guests
- foster teamwork
- network within the local community to promote the property
- build strong relationships with competitive properties, local organizations, and key clients
- lead in-house guest sales and marketing initiatives to increase occupancy
- assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
- cover employee shifts as needed to ensure operational continuity
- know and follow property emergency procedures
- ensure the security needs of the property and guests are met
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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