Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $50,000.00 - $60,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hilton Garden Inn Dallas/Richardson is part of MCR, the third-largest hotel owner-operator in the United States, known for its extensive portfolio of premium-branded hotels and commitment to exceptional guest experiences. Founded in 2006, MCR manages a $5.0 billion portfolio that includes 148 hotels across 37 states and 106 cities, with more than 7,000 team members operating under prominent Marriott and Hilton brands, alongside independent hotels. MCR has received multiple industry accolades such as Fast Company's 10 Most Innovative Travel Companies of 2020, the Marriott Partnership Circle Award, and the Hilton Legacy Award for Top Performer. The company's dedication to quality... Show More
Job Requirements
- Must be 18 years of age or older
- must be willing to work varied schedules including evenings, nights, weekends, and holidays
- must be able to perform physical tasks including standing for long periods, bending, lifting up to 25 pounds, and operating office equipment
- must read, write, understand, and communicate effectively in English
- must be able to read and interpret documents such as safety rules, instructions, manuals, and business records
- must be able to write reports, correspondence, and business letters in prescribed formats
- must speak effectively before groups
- must be able to perform essential functions with or without reasonable accommodations
- must have the legal age to serve alcoholic beverages where applicable
- valid driver's license required
Job Qualifications
- Must have a positive attitude and willingness to learn
- must be able to understand and follow established guidelines and procedures
- must be able to evaluate and select among alternative courses of action quickly and accurately
- must work well in stressful, high-pressure situations and maintain composure
- must be effective at listening, understanding, clarifying, and resolving concerns raised by co-workers and guests
- must be able to work with and understand financial information and data, and basic arithmetic functions
- must be attentive to detail and meet deadlines
- must be proficient in Windows operating systems, company approved spreadsheets and word processing
- must be able to convey information and ideas clearly
- must lead team members to provide friendly service with a smile
- must meet legal age requirements to serve alcoholic beverages at select properties
- must have a valid driver's license
- must have basic market knowledge
- bachelor's or associate's degree preferred
- previous supervisory experience preferred
- progressive experience in hospitality, hotel, restaurant, or service industry preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- use guests' names whenever possible
- handle challenging guest situations with hospitality and urgency
- maintain strong knowledge of hotel features and amenities
- support all groups and events at the hotel
- answer incoming calls with friendly, professional phone etiquette
- keep all workspaces clean and well-organized
- participate in cleaning guest rooms and public spaces as needed
- greet guests courteously while performing cleaning duties
- complete all operational checklists accurately and on time every shift
- prepare accurate shift handover reports
- wear clean, approved uniform and be well-groomed
- communicate clearly, honestly, and professionally with team members
- show willingness to meet business and guest needs beyond traditional role
- collaborate to create welcoming environment and positive workplace
- conduct daily walks including guest rooms and public spaces
- provide one-on-one training to new team members
- supervise guest service team actively providing friendly service
- oversee check-in and check-out peak periods
- foster an environment of happy team members and guests
- verify adherence to cleanliness standards on room inspections
- assist with inventory counts
- support onboarding process for new hires
- review team member time clock punches
- complete daily summary and night audit processes
- handle purchase orders through approved processes
- process and sign off invoices appropriately
- oversee adherence to brand quality standards and perform self-audits
- ensure fire and life safety inspections are current
- escalate service or delivery failures
- confirm preventative maintenance completion
- ensure team members adhere to schedule
- cover open department head positions as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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