Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,888.00 - $47,500.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
career growth
Daily Pay access
Job Description
WoodSpring Suites in Charlotte, NC, operated by Hotel Management & Consulting, Inc., is a part of a well-established extended stay hotel brand that offers comfortable, affordable, and convenient accommodations targeted at business travelers, families, and individuals seeking mid to long-term lodging solutions. WoodSpring Suites prides itself on a guest-centric approach, emphasizing excellent service standards, cleanliness, and a welcoming environment for both guests and employees. This location in Charlotte fosters a culture of respect, teamwork, and dedication to quality, shaping an environment where hospitality professionals can thrive and grow in their careers. With a small, efficient team committed to delivering remarkable... Show More
Job Requirements
- High school diploma or equivalent
- minimum of one year experience in hotel leadership including front desk and back-of-house operations
- ability to perform physical tasks involving kneeling, squatting, standing, sitting, bending, and twisting for long periods
- ability to lift, push, and pull up to 20 lbs regularly and occasionally up to 50 lbs
- proficient computer skills
- strong team-building capabilities
- excellent communication and organizational skills
- proactive problem-solving approach
Job Qualifications
- Minimum of one year experience in hotel leadership including front desk and back-of-house operations
- proficient computer skills
- strong team building skills
- excellent organizational, time management, and problem-solving abilities
- effective oral and written communication skills
- proactive in solving problems
Job Duties
- Train and provide guidance to staff
- discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
- provide hands-on support and guidance to ensure the team achieves outstanding results
- post checks in PMS, complete weekly labor tracker, manage payment due reports, post paid outs and receipts
- ensure the hotel is always guest ready by maintaining high standards of cleanliness and swiftly addressing any guest concerns
- monitor and follow up on guest feedback and concerns, suggest and sell amenities, and ensure guest and property security
- assign rooms to be cleaned by housekeeping and aide General Manager in inspecting rooms
- manage inventory, check property email, build relationships with vendors and guests, and foster teamwork
- network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
- lead in-house guest sales and marketing initiatives to increase occupancy
- assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
- flexible for covering employee shifts as needed to ensure operational continuity in case of unexpected absences
- know and follow property emergency procedures and ensure the security needs of the property and guests are met
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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