Job Overview
Compensation
Type:
Hourly
Rate:
Range $16.00 - $24.75
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Training and development opportunities
Job Description
This hospitality establishment is a well-regarded hotel operating under a franchiser brand that adheres to specific corporate standards and policies. The hotel prides itself on providing exceptional guest experiences through quality service and a commitment to customer satisfaction. It operates in a competitive market, striving to meet and exceed financial goals while maintaining compliance with franchiser's guidelines. The Rooms Department plays a pivotal role in ensuring that guests' expectations are fulfilled by managing all aspects of guest accommodation services, hospitality, and operational efficiency.
The Rooms Department Manager position is a key leadership role responsible for overseeing the full spec... Show More
The Rooms Department Manager position is a key leadership role responsible for overseeing the full spec... Show More
Job Requirements
- Bachelor's degree in Hospitality Management or related field preferred
- Minimum 3 years of experience in hotel front office or rooms management
- Strong organizational and problem-solving skills
- Ability to work under pressure and manage multiple tasks simultaneously
- Excellent customer service orientation
- Knowledge of company programs and franchiser standards
- Availability to work flexible hours including weekends and holidays
Job Qualifications
- Proven experience in managing rooms or front office operations in a hotel environment
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of hospitality industry standards and franchiser policies
- Proficiency in preparing forecasts, reports, and budget management
- Ability to resolve customer complaints effectively
- Experience in human resource management including staff training and development
- Familiarity with front office systems and equipment
Job Duties
- Implement company programs and manage operations of Front Office including Front Desk, Night Audit, Housekeeping, Breakfast Attendant/Bartender, Shuttle Transportation to ensure compliance with LSOPs and SOPs
- Prepare forecasts and reports and assist in budget development, implementation and monitoring
- Resolve customer complaints and monitor operational issues, business flow and associate performance
- Assist GM in human resources functions including hiring, training, coaching, performance and salary reviews, discipline and termination
- Liaise with sales staff to discuss and implement sales strategies
- Monitor and maintain Front Office systems and equipment
- Ensure optimal quality service and hospitality levels are provided to hotel customers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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