Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,000.00 - $58,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k with employer match
Health savings account
Flexible spending account
short term disability
long term disability
hospital indemnity
Accident Plan
Critical Illness Plan
Job Description
Posh Pet Hotel, located in West Palm Beach, Florida, is a premier pet resort dedicated to providing exceptional care and services for companion animals in a luxurious and welcoming environment. As part of the National Veterinary Associates (NVA) network, the largest private owner of freestanding veterinary hospitals and pet resorts in North America, Posh Pet Hotel benefits from the expertise and resources of a company with over 1300 locations. NVA is headquartered in Austin, Texas, and is known for its rapid growth and strong market presence in the pet care industry, which is valued at over $8 billion and expected... Show More
Job Requirements
- High school degree or equivalent
- Minimum 2-4 years customer service experience
- Availability to work up to 45-50 hours per week including evenings and weekends
- Ability to drive and manage workplace change
- Proficiency with Microsoft Office Suite and point of sale software
- Comfortable working in front of house and back of house roles
- Valid driver’s license with current insurance including comprehensive and collision coverage
- Willingness to transport pets in emergencies
- Experience in restaurant management, retail management, veterinary management, or hospitality preferred
- Bilingual skills a plus
Job Qualifications
- High school degree or equivalent
- Bachelor’s degree equivalent education and experience preferred
- Minimum 2-4 years customer service experience
- Leadership experience is a plus
- Availability to work evenings and weekends
- Ability to drive and manage workplace change
- Proficiency with Microsoft Office and POS software
- Comfortable with front- and back-of-house roles
- Valid driver’s license and insurance
- Experience in restaurant, retail, veterinary, or hospitality management preferred
- Bilingual skills a plus
Job Duties
- Understand and communicate company mission, values, and objectives
- Assist the GM in providing leadership and communication across financial management, customer service, pet care, and team management
- Develop and implement sales strategies aligned with resort and company goals
- Create and manage plans to achieve sales revenue, labor, cost of goods sold, and expense targets
- Maintain operational excellence and compliance
- Reward outstanding team performance
- Analyze financial data and KPIs to optimize resort performance
- Execute marketing plans and engage with community and local businesses to generate leads
- Manage selection, development, and performance of management and team members
- Oversee onboarding and training programs
- Coach and mentor team members to follow company standards
- Recruit and maintain qualified team members
- Foster positive team culture and engagement
- Ensure excellent customer service and satisfaction
- Manage shift coverage adhering to labor guidelines
- Train management on issue resolution
- Promote a selling culture through team motivation
- Adhere to company policies and ensure safety compliance
- Maintain cleanliness, maintenance, and inventory
- Lead shifts as Manager on Duty, making staffing decisions
- Communicate effectively to ensure smooth operations
- Execute daily audits and checklists
- Assist GM with action plans for operational hotspots
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: