Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
employee recognition programs
Job Description
Driftwood Hospitality Management is a distinguished hospitality company that prides itself on empowering its associates to take initiative, act proactively, and contribute effectively to the success of the properties under its management. Renowned for a fully integrated approach to hospitality services, the company emphasizes outstanding client service as a core value. With a team composed of the best talent in the hospitality industry spanning every employee and position, Driftwood Hospitality ensures high standards and operational excellence across all its hotels and properties. One of its notable managed properties is the Crowne Plaza Jacksonville, located in Jacksonville, FL 32218, a key... Show More
Job Requirements
- Minimum of 4+ years hotel management experience
- Experience in a full service hotel
- Ability to manage and lead teams effectively
- Strong decision-making and problem-solving abilities
- Excellent communication skills in English
- Proficiency in computer applications such as MS Word, Excel, and PowerPoint
- Financial literacy including managing budgets and forecasting
- Ability to stand and move throughout front office for extended periods
- Ability to lift up to 25 pounds
- Willingness to perform occasional physical activities such as twisting, bending, stooping, reaching, and walking
- Frequent talking, hearing, and smiling required
Job Qualifications
- Minimum of 4+ years hotel management experience of department head or above
- Full service hotel experience
- Ability to create a profitable culture of accountability
- Proven track record of building cohesive teams
- Proven managerial skills including decision-making and contract negotiation
- Excellent verbal and written English communication skills
- Ability to read and prepare complex occupancy reports
- Strong computer skills including MS Word, Excel, PowerPoint
- Financial management skills including understanding P&L statements and budgeting
Job Duties
- Interview, select, train, schedule, coach and support associates
- Oversee hotel departments to ensure an optimal level of service and hospitality
- Assist the GM in preparation of forecasts and reports
- Assist in development, implementation and monitoring of the budget
- Be aware of guest satisfaction scores and brand standards
- Resolve customer complaints and monitor operational issues
- Oversee and ensure internal audit standards are met
- Interact with sales staff to implement sales strategies
- Monitor and maintain front office systems and equipment
- Create action plans to remedy guest service deficiencies
- Assist in recruiting, hiring, supervising, training and evaluating department heads
- Oversee service quality, operational efficiency, guest satisfaction and financial measurement
- Perform other duties as requested by management
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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