Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.50 - $26.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Highgate is a leading real estate investment and hospitality management company with a robust portfolio exceeding $15 billion in assets under management. The company boasts a global footprint with over 400 hotels located across North America, Europe, the Caribbean, and Latin America. For more than 30 years, Highgate has been at the forefront of innovation in the hospitality industry, successfully managing properties through every phase of the asset lifecycle—from initial planning and development to recapitalization and final disposition. Highgate focuses on creating and managing a variety of hotel brands, including bespoke lifestyle hotels, legacy brands, and independent resorts that emphasize... Show More
Job Requirements
- Bachelor’s Degree preferred
- At least 5-6 years progressive hotel experience
- Long hours sometimes required
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication
- Ability to listen and clarify concerns effectively
- Multitask and prioritize departmental functions
- Attend all required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance and comply with scheduling
- Maintain high standards of appearance and grooming
- Comply with safety and operational policies
- Identify and help solve problems proactively
- Understand and analyze complex data
- Maintain confidentiality
- Ability to perform light work involving occasional lifting up to 20 pounds
Job Qualifications
- At least 5-6 years progressive experience in a hotel
- Bachelor’s Degree preferred
- Effective communication skills both verbal and written with all levels of employees and guests
- Ability to listen understand and clarify concerns raised by employees and guests
- Skilled at multitasking and prioritizing departmental functions to meet deadlines
- Approaches all encounters in an attentive friendly courteous and service-oriented manner
- Attendance and participation in all required meetings and trainings
- Ability to comply with scheduling requirements and maintain regular attendance
- Maintains high standards of personal appearance including wearing nametags
- Understands and complies with safety and operational standards
- Demonstrates ability in problem-solving including anticipating preventing identifying and resolving issues
- Capacity to understand and analyze complex information and data
- Maintains confidentiality of sensitive information
Job Duties
- Play a pivotal role in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and meeting with on-site contacts daily weekly and monthly
- Tour operating departments daily making adjustments as needed via department heads
- Conduct weekly staff meetings including weekly training presented by managers and self using steps to effective training according to Highgate Hotel standards and review of sales and operations efforts
- Meet all financial review dates and corporate directed programs timely
- Hold monthly financial review with all department managers M.I.D.s and supervisors
- Ensure department heads maintain budgeted productivity levels and Highgate accounting procedures
- Develop managers for advancement through competency and corporate sponsored training programs
- Participate in required M.O.D. coverage as scheduled
- Maintain direct contact with and monitor management trainees
- Adhere to all Highgate policies and train new managers to ensure compliance
- Oversee and assist in the budget process as required
- Ensure training in service standards is taking place in each department including compliance with Garden Standard of the Week
- Assist in creating a positive team-oriented environment focused on guest through employee development and motivation
- Inspect rooms regularly with Housekeeping Manager and Property Engineer
- Ensure complete processing of invoices daily using A/P process
- Ensure financial documents are received by Corporate Office monthly in compliance with accounting calendar
- Ensure cleanliness and maintenance of property through inspections and preventive maintenance
- Ensure employees are attentive friendly courteous and efficient in interactions
- Forecast monthly financial position estimating revenues and expenses
- Prepare and conduct all management interviews and follow hiring procedures
- Interview all final candidates for vacant management positions
- Perform Executive Committee members performance appraisals following S.O.P.s
- Motivate coach counsel and discipline management personnel according to S.O.P.s
- Perform other duties as requested by Vice President or Regional Director
- Ensure fair and equitable treatment of employees according to S.O.P.s
- Meet clients on property to assist in sales effort
- Be in public areas during peak times greeting guests and offering assistance
- Ensure procedures for handling hotel safe and monthly audits are followed
- Ensure monthly credit meetings are conducted and actively engage in credit and collection policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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