Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,888.00 - $47,500.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Daily Pay access
career growth
Job Description
WoodSpring Suites in Allentown, PA is part of a well-regarded hotel chain specializing in extended stay accommodations that cater to both business and leisure travelers. The brand is known for providing comfortable, affordable, and convenient lodging options with a focus on guest satisfaction and quality service. Operated by Hotel Management & Consulting, Inc., WoodSpring Suites combines efficiency with a welcoming atmosphere where hospitality professionals strive to exceed expectations through outstanding service and operational excellence.
The Assistant General Manager role at WoodSpring Suites is an exciting opportunity for experienced professionals passionate about leadership and hospitality management. This position involves ... Show More
The Assistant General Manager role at WoodSpring Suites is an exciting opportunity for experienced professionals passionate about leadership and hospitality management. This position involves ... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 1 years experience in hotel leadership, including front desk and back-of-house operations
- ability to perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time
- ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs
- proficient computer skills
- strong team building skills
- excellent organizational, time management, and problem-solving abilities
- effective oral and written communication skills
- proactive in solving problems
Job Qualifications
- Minimum of 1 year experience in hotel leadership, including front desk and back-of-house operations
- proficient computer skills
- strong team building skills
- excellent organizational, time management, and problem-solving abilities
- effective oral and written communication skills
- proactive in solving problems
Job Duties
- Train and provide guidance to staff
- discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
- provide hands-on support and guidance to ensure the team achieves outstanding results
- post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts
- ensure the hotel is always guest ready by maintaining high standards of cleanliness and swiftly addressing any guest concerns
- monitor and follow up on guest feedback and concerns, suggest and sell amenities, and ensure guest and property security
- assign rooms to be cleaned by housekeeping and aide General Manager in inspecting rooms
- manage inventory, check property email, build relationships with vendors and guests, and foster teamwork
- network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
- lead in-house guest sales and marketing initiatives to increase occupancy
- assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
- flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences
- know and follow property emergency procedures and ensure the security needs of the property and guests are met
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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