Assistant General Manager
Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
HHM Hotels, a recognized leader in the hospitality industry, operates a diverse portfolio of properties dedicated to delivering superior guest experiences and driving exceptional hotel operations. Known for its commitment to excellence and employee growth, HHM Hotels focuses on cultivating an engaging work environment and fostering leadership development through clear career pathways and continuous training. With a foundation built on core values such as integrity, excellence, and innovation, the company is committed to delivering world-class service while supporting its associates' professional growth and success.
The opportunity of Assistant General Manager at HHM Hotels is designed for individuals passionate about hospitali... Show More
The opportunity of Assistant General Manager at HHM Hotels is designed for individuals passionate about hospitali... Show More
Job Requirements
- Associate or bachelor’s degree preferred
- Experience in hotel operations management
- Ability to supervise and coach a diverse team
- Strong organizational and multitasking skills
- Excellent problem-solving abilities
- Effective communication skills
- Willingness to work varied shifts including weekends and holidays
- Physical ability to stand for extended periods and lift up to 25 pounds
Job Qualifications
- Associate degree or bachelor’s degree preferred
- Intermediate knowledge of hotel operations
- Experience in team supervision and leadership
- Strong problem-solving skills
- Proficient in budget management and financial reporting
- Familiarity with guest satisfaction metrics and hotel brand standards
- Excellent communication and interpersonal skills
- Ability to work flexible schedules including holidays and weekends
Job Duties
- Interview, select, train, schedule, coach and support associates
- Ensure hotel departments provide optimal service and hospitality
- Assist GM in forecasts, reports, and budget management
- Monitor guest satisfaction and brand standards
- Resolve customer complaints and operational issues
- Oversee property accounting including accounts payable and receivable, audits, petty cash, and tax
- Coordinate payroll functions with corporate accounting
- Ensure internal audit standards are met
- Collaborate with sales staff to improve occupancy and revenues
- Maintain front office systems and equipment
- Serve on the hotel safety committee
- Create action plans to address guest service deficiencies
- Practice safe work habits and follow safety standards
- Perform additional duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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