Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $68,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Courtyard by Marriott Norfolk Downtown is a distinguished hotel operating under the esteemed management of MCR, the third-largest hotel owner-operator in the United States. Established in 2006, MCR boasts an impressive portfolio valued at $5.0 billion, encompassing 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities. The company employs over 7,000 team members, operating hotels under nine Marriott brands, eight Hilton brands, and various unflagged independent hotels. MCR's recognition includes prestigious accolades such as Fast Company's 10 Most Innovative Travel Companies of 2020, multiple Marriott Partnership Circle Awards, Hilton Legacy Award for Top Performer, and... Show More
Job Requirements
- Must be 18 years of age or older
- bachelor’s or associate’s degree preferred
- previous supervisory experience preferred
- progressive experience in hospitality, hotel, restaurant, or service industry including Rooms and Food & Beverage departments preferred
- positive attitude and willingness to learn
- ability to follow established guidelines and procedures
- ability to make sound decisions quickly and accurately
- ability to work well under pressure
- effective listening, conflict resolution, and communication skills
- proficiency in Windows OS, spreadsheets, and word processing
- leadership skills in hospitality and guest service
- valid Driver’s License
- willingness to work varied schedules including evenings, nights, weekends, and holidays
- attention to detail
- must meet legal age to serve alcoholic beverages at select properties
Job Qualifications
- Can-do attitude with a positive approach and willingness to learn
- ability to understand and follow established guidelines and procedures
- strong evaluation and decision-making skills for quick, accurate assessments
- ability to handle stressful, high-pressure environments while maintaining composure
- effective listening and conflict resolution skills
- proficiency in understanding financial information and basic arithmetic
- attention to detail with the ability to meet deadlines
- proficient in Windows operating system, spreadsheets and word processing applications
- strong communication skills to convey information clearly
- leadership in hospitality and guest service with a commitment to friendly service
- valid Driver’s License
- basic market knowledge
- must be 18 years or older
- bachelor's or associate's degree preferred
- previous supervisory experience preferred
- hospitality, hotel, restaurant, or service industry experience preferred
Job Duties
- Daily supervision including guest rooms and public spaces to ensure friendly service, cleanliness and mechanical equipment functionality
- provide one-on-one training to new team members on service and checklist expectations
- verify active friendly service by Guest Services team during shifts
- supervise guest check-in and check-out during peak times and meal periods
- foster an environment of happy team members and guests
- verify room inspections daily and adherence to cleanliness standards
- assist with inventory counts as directed
- support onboarding process for new team members
- review team member time clock punches for compliance
- ensure all daily summary and night audit processes are completed correctly
- initiate and complete shift handover reports on each shift
- manage purchase order process and invoices accurately
- oversee adherence to brand Quality Assurance standards
- certify fire and life safety inspections are current and all deficiencies corrected
- escalate service or delivery failures properly
- confirm preventative maintenance tasks are performed and visually inspected
- ensure adherence to established team member work schedules
- provide shift coverage for open department head positions when necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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