Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,888.00 - $46,388.00
Work Schedule
Flexible
Benefits
Salary
Daily Pay access
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
career growth
Job Description
WoodSpring Suites in Lebanon, TN, is part of a reputable chain of extended-stay hotels known for providing comfortable, affordable, and convenient accommodations to travelers, business professionals, and families. WoodSpring Suites focuses on delivering a seamless guest experience with essential amenities, including fully equipped kitchens, spacious rooms, and convenient locations. The company prides itself on its friendly atmosphere, high service standards, and commitment to guest satisfaction, making it a preferred choice for longer stays in many communities. WoodSpring Suites is managed professionally by Hotel Management & Consulting, Inc., a company dedicated to excellence in hotel operation and staff development. The organization... Show More
Job Requirements
- Minimum of 1 year experience in hotel leadership including front desk and back-of-house operations
- Ability to perform physical tasks including kneeling, squatting, standing, sitting, bending, and twisting for long periods
- Ability to lift, push, and pull up to 20 lbs regularly and occasionally up to 50 lbs
- Proficient computer skills
- Strong team building skills
- Excellent communication skills
- Ability to work flexible hours as needed to cover employee shifts
- Willingness to follow property emergency procedures
- Must be able to foster a respectful and collaborative team environment
Job Qualifications
- Minimum of 1 year experience in hotel leadership including front desk and back-of-house operations
- Proficient computer skills
- Strong team building skills
- Excellent organizational, time management, and problem-solving abilities
- Effective oral and written communication skills
- Proactive in solving problems
Job Duties
- Train and provide guidance to staff
- Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
- Provide hands-on support and guidance to ensure the team achieves outstanding results
- Post checks in property management system
- Complete weekly labor tracker
- Manage payment due reports, postpaid outs, and receipts
- Ensure the hotel maintains high standards of cleanliness and swiftly addresses guest concerns
- Monitor and follow up on guest feedback and concerns
- Suggest and sell amenities
- Ensure guest and property security
- Assign rooms to be cleaned by housekeeping and assist General Manager in inspecting rooms
- Manage inventory
- Check property emails regularly
- Build relationships with vendors and guests
- Foster teamwork
- Network within the local community to promote the property
- Build strong relationships with competitive properties, local organizations, and key clients
- Lead in-house guest sales and marketing initiatives to increase occupancy
- Assist with housekeeping duties as needed
- Complete daily laundry duties and care for public spaces
- Cover employee shifts as needed to ensure operational continuity
- Know and follow property emergency procedures
- Ensure the security needs of the property and guests are met
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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