Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,000.00 - $55,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Travel perks
optional daily pay
Health Insurance
Life insurance
401k
Paid Time Off
Dental Insurance
Vision Insurance
Employee assistance program
Referral program
Job Description
Comfort Suites in Redmond, Oregon is a well-established hotel known for its convenient location close to Redmond airport, the county fairgrounds, Cascade Village shopping center, and a variety of local restaurants. This property is part of Resolute Road Hospitality, a nationally recognized third-party hospitality management company dedicated to excellence in hotel management and guest services. Comfort Suites offers a welcoming environment and a commitment to providing guests with outstanding accommodations and services, making it a popular choice in the region. The hotel values a team-oriented culture with a focus on growth, training, and employee development within the hospitality industry.
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Job Requirements
- TIPS (Training for Intervention Procedures) certification required or must be obtained prior to employment
- Associate degree in hotel/restaurant management, business administration, management, or similar degree or equivalent combination of education and experience
- Two to four years experience in hospitality industry
- Previous supervisory experience
- Proficiently speak, read, write, and comprehend the English language
- Ability to work independently with minimal supervision
- Ability to lead and assess team performance fairly and consistently
- Ability to study, analyze, and interpret complex information
- Able to work in fast paced environment
- Able to prioritize, organize, and manage multiple tasks
- Available to work varying schedules including nights, weekends, holidays and occasional overnight travel
Job Qualifications
- TIPS (Training for Intervention Procedures) certification required or must be obtained prior to employment
- Associate degree in hotel/restaurant management, business administration, management, or similar degree, or equivalent combination of education and experience
- Two to four years experience in hospitality industry (required), five to seven years experience (preferred)
- Previous supervisory experience (required)
- Previous hotel brand experience (preferred)
- Advanced knowledge of hospitality industry and business management fields
- Basic to advanced knowledge of labor analysis and monthly financial analysis
- Knowledge of sales process, client base, and general market knowledge
- Knowledge of revenue management and ability to successfully forecast business on both short-term and long-term basis
Job Duties
- Lead the operations of housekeeping, maintenance, sales, and front desk departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the Resolute Road Hospitality's culture
- Ensure all departments are profitable and maintain strong working relationships
- Delegate authority and assign responsibility to reporting managers and supervisors
- Supervise work activities of their departments
- Ensure direct report staff receive proper training for each position including safety training and standard operating procedures
- Conduct regular department meetings
- Manage human resources functions of reporting departments by controlling turnover, motivating employees, and focusing on employee development and retention
- Respond to guest and employee requests and complaints in a timely, efficient, appropriate, and friendly manner
- Manage the sourcing, interviewing, culture training, and ongoing development of each department with a focus on team member satisfaction, productivity, and guest satisfaction
- Prepare weekly schedules for all departments
- Assist in creating and ensuring a realistic and attainable strategic business plan that defines operational goals and profitability objectives
- Participate in sales efforts and processes at the hotel when required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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