Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $25.50
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company with a robust portfolio exceeding $15 billion in assets under management. The company operates globally with over 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a legacy of innovation over 30 years, Highgate Hotels specializes in all stages of the hotel property lifecycle including planning, development, recapitalization, and disposition. Their portfolio showcases a rich diversity of bespoke lifestyle brands, legacy brands, and independent hotels and resorts. Highgate leverages cutting-edge revenue management technology to analyze market trends, optimize revenue, and maximize asset value. The corporate... Show More
Job Requirements
- At least 5 years of progressive hotel experience
- Bachelor’s degree preferred
- Excellent communication skills
- Ability to work long hours
- Maintain friendly demeanor at all times
- Effective multitasking skills
- Compliance with hotel standards and policies
- Ability to handle complex problems and maintain confidentiality
- Flexibility to participate in management on-duty coverage
- Maintain high personal grooming and appearance standards
- Ability to perform light physical labor
- Attend required trainings and meetings
- Regular attendance as per scheduling requirements
- Commitment to guest-centered service approach
Job Qualifications
- At least 5 to 6 years progressive experience in a hotel
- Bachelor’s degree preferred
- Maintain a warm and friendly demeanor
- Effective verbal and written communication skills with all employee levels and guests
- Strong listening and problem clarification skills
- Ability to multitask and prioritize departmental functions
- Attentive, friendly, courteous, and service-oriented approach
- Attend all required hotel meetings and trainings
- Participate in management on-duty coverage
- Maintain regular and punctual attendance
- High standards of personal appearance and grooming including wearing nametags
- Comply with safety and operational standards
- Identify productivity issues and assist in solutions
- Effective problem-solving skills including anticipating and preventing issues
- Ability to understand and evaluate complex data and information
- Maintain confidentiality of sensitive information
- Ability to perform light physical work as required
Job Duties
- Play a pivotal role in hotel sales efforts including calling on top accounts and hosting client events
- Tour operating departments daily and make adjustments through department heads
- Conduct weekly staff meetings and training sessions
- Meet all financial review deadlines and corporate program requirements
- Hold monthly financial reviews with department managers and supervisors
- Ensure departments maintain budgeted productivity and accounting procedures
- Develop managers through competency and corporate training programs
- Participate in management on-duty coverage
- Monitor and train management trainees
- Enforce compliance with hotel policies and procedures
- Assist in budget preparation and oversee budget adherence
- Train staff in service standards and ensure departmental compliance
- Promote a positive, team-oriented environment focused on guest satisfaction
- Inspect rooms regularly with housekeeping and engineering
- Ensure daily processing of invoices and monthly financial documentation
- Oversee hotel cleanliness and maintenance via inspections and preventive programs
- Ensure all employees provide attentive, courteous service
- Forecast monthly hotel financial performance and reforecast as needed
- Conduct management interviews and enforce standardized hiring procedures
- Perform management performance appraisals and enforce disciplinary measures
- Ensure fair and equitable employee treatment
- Meet clients on property to support sales efforts
- Greet guests and provide assistance during peak times
- Oversee hotel safe security and monthly audits
- Conduct monthly credit meetings and manage credit policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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