Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,000.00 - $55,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Springhill Suites Hampton is part of MCR, one of the largest and most innovative hotel owner-operators in the United States. Founded in 2006, MCR boasts a portfolio valued at 5 billion dollars, encompassing 148 premium-branded hotels across 37 states and 106 cities. With over 7,000 team members nationwide, MCR operates properties under renowned hotel brands such as Marriott and Hilton, as well as independent hotels. The company prides itself on its commitment to excellence, evident in its multiple industry awards including the Marriott Partnership Circle Award and the Hilton Legacy Award for Top Performer. Located in a thriving hospitality environment,... Show More
Job Requirements
- Must be 18 years of age or older
- Must have previous supervisory experience preferred
- Must be willing to work varied schedules including evenings, nights, weekends, and holidays
- Must be proficient in Windows OS and company approved spreadsheets and word processing
- Must hold a valid driver's license
- Must meet legal age requirements to serve alcoholic beverages at select properties
- Must have strong communication skills in English
- Must be able to work under pressure and maintain composure
- Must be able to handle financial information and basic arithmetic
- Must be attentive to detail and able to meet deadlines
- Must be able to evaluate and make decisions quickly and accurately
- Must be able to listen and resolve conflict effectively
- Must be able to stand for extended periods and lift up to 25 pounds
- Must be willing to travel as required
- Must have positive attitude and willingness to learn
Job Qualifications
- Can-do attitude
- Ability to follow guidelines
- Quick and accurate decision-making
- Ability to work well under pressure
- Effective listening and conflict resolution skills
- Basic financial skills and arithmetic
- Attention to detail and ability to meet deadlines
- Proficiency with Windows operating systems and company software
- Clear communication skills
- Hospitality and guest service leadership
- Legal age for serving alcoholic beverages at select properties
- Valid driver's license
- Basic market knowledge
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Bachelor's or associate's degree preferred
- Previous supervisory experience preferred
- Progressive hospitality or service industry experience preferred
Job Duties
- Conduct daily supervision including walkthroughs of guest rooms and public spaces
- Provide one-on-one training to new team members on service and checklist expectations
- Manage shifts ensuring friendly guest service and meeting guest needs
- Supervise check-in and check-out periods and meal times
- Foster a positive culture promoting happy team members and guests
- Verify daily room inspections adhere to cleanliness standards
- Assist with inventory management as directed
- Support onboarding processes for new hires
- Review and support team member time clock punches
- Complete daily summary and night audit processes
- Prepare and submit shift handover reports
- Manage purchase order process and invoice sign-off
- Oversee adherence to quality assurance and brand standards
- Certify fire and life safety inspections are current and correct deficiencies
- Escalate service or delivery failures appropriately
- Confirm completion and quality of preventative maintenance
- Ensure adherence to work schedules and provide shift coverage when needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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