Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $85,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
retirement plans
Hotel Room Discounts
leaves of absence
Job Description
Residence Inn National Mall is a premier extended-stay hotel located in the vibrant heart of Washington D.C. This hotel is uniquely positioned amidst some of the city's most iconic landmarks, including the Smithsonian museums and numerous historical sites, offering employees a rich cultural and educational environment to complement their work life. The Residence Inn National Mall prides itself on delivering exceptional guest experiences through a dedicated team committed to hospitality excellence and innovation within an engaging urban setting. Its proximity to popular entertainment venues like The Anthem and scenic spots along the District Wharf enhances the guest and employee experience,... Show More
Job Requirements
- Associates or Bachelor’s degree preferred
- At least 3 years of AGM or department head experience in medium to large hotels
- Strong communication skills
- Ability to handle emergencies
- Ability to manage teams effectively
- Commitment to ethical and fair management practices
- Capacity to work in a fast-paced environment
- Ability to inspire and motivate others
- Willingness to maintain an open door policy
- Proficiency in hospitality sales and client relations
- Ability to multi-task and delegate
- Must align with hotel culture.
Job Qualifications
- Associates or Bachelor’s degree preferred
- Minimum 3 years of successful AGM and/or department head experience in medium to large hotels
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to work effectively under pressure in a fast-paced environment
- Demonstrated ability to inspire and mentor staff for promotion
- Knowledge of hotel operations and financial management
- Ability to maintain calm demeanor and professionalism
- Collaborative and teamwork-oriented mindset
- Commitment to ethics, fairness, and integrity
- Experience handling emergency situations
- Proficient in sales and client relations
- Capable of multitasking and delegating tasks efficiently
- Open door policy advocate
- Proven ability to set a positive example and uphold service standards.
Job Duties
- Develop, administer and control the hotel revenue and expense budgets
- Analyze Profit and Loss in all departments and hotel and General Ledger statements
- Review guestroom inventory management to ensure maximization of guestroom/suite revenue
- Ensure Department Heads follow proper selection, training, counseling and motivation of hourly employees
- Hire, train and motivate managers
- Ensure that all managers do the same for their employees
- Monitor results of guest satisfaction surveys (GSS), especially those that do not rate hotel at highest rating
- Respond to guest alerts
- Train and work closely with department heads to ensure focus on DHS & Hotel goals are met
- Develop department heads for positions of higher responsibility
- Ensure that meetings that are held are needed, useful and productive in the least amount of time
- Meet with Department Heads monthly to discuss annual goals and progress toward them
- Responsible for a safe environment to reduce the risk of injury and accidents to employees and guests
- Ensure incident reports are promptly completed in the event of employee or guest injury with complete follow up to minimize cost to hotel and prevent future incidents
- Inspect various parts of hotels daily to ensure guestrooms, public spaces, grounds, work and kitchen areas meet cleanliness standards
- Adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook
- Ensure capital budget is prepared to needs of hotel/owners
- Ensure that capital budget is completed annually within budget and with maximum benefit to hotel
- Work with General Manager to help maintain all areas of Dashboard to DHS premium
- Ensure all brand standards/initiatives are being complied with daily
- Assist the GM in preparation of forecasts and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are in place.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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