Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,000.00 - $55,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hilton Garden Inn Cincinnati Northeast is part of a distinguished network of hotels operated by MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR boasts a vast portfolio valued at $5.0 billion, encompassing 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities. The Hilton Garden Inn Cincinnati Northeast exemplifies MCR's dedication to quality, hospitality, and guest satisfaction. MCR’s substantial presence spans numerous cities nationwide, employing more than 7,000 team members who work across multiple Marriott, Hilton, and independent hotel brands. The company’s excellence is recognized through various accolades, including the Marriott Partnership... Show More
Job Requirements
- Be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Must be able to stand or remain stationary for long periods
- Ability to operate computers and office machinery including 10-key data entry
- Capability to bend, stoop, crouch, lift up to 25 pounds and move throughout the hotel
- Ability to visually inspect details at close and long range
- Must be able to read, write, and communicate effectively in English
- Ability to interpret safety rules, operating instructions, and procedure manuals
- Capable of writing routine reports and business correspondence in English
- Must read and interpret business and statistical reports
- Employee must be able to perform essential job functions satisfactorily
- Reasonable accommodations may be provided for employees with disabilities
- This is an at-will employment relationship
- May be required to travel as part of job duties
Job Qualifications
- Must have a positive and can-do attitude
- Ability to understand and follow established guidelines and procedures
- Strong evaluation and decision-making skills
- Ability to work well under pressure and maintain composure
- Effective listening and conflict resolution skills
- Proficient in financial data management and basic arithmetic
- Attention to detail and ability to meet deadlines
- Proficiency with Windows operating systems and company-approved software
- Excellent written and verbal communication skills
- Leadership skills to guide team members in providing friendly service
- Valid Driver's License required
- Must meet legal age requirements for serving alcoholic beverages
- Basic knowledge of the local market
- Preference for candidates with a Bachelor's or Associate's Degree
- Previous supervisory experience preferred
- Experience in hospitality, hotel, restaurant or service industry preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work collaboratively to contribute to guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Conduct daily supervision walks including guest rooms and public spaces to ensure cleanliness and equipment functionality
- Provide one-on-one training to new team members on service and checklist expectations
- Verify completion of daily room inspections and adherence to cleanliness standards
- Manage shift handover reports accurately and on time
- Assist in completing inventory counts as directed
- Support onboarding processes for new team members
- Monitor team member adherence to established work schedules
- Cover open department head positions when necessary
- Oversee purchase order process and invoice signoff in compliance with company policies
- Ensure adherence to brand Quality Assurance standards through audits and corrections
- Certify all fire and life safety inspections are current and deficiencies corrected
- Address and escalate service or delivery failures appropriately
- Confirm preventative maintenance tasks are performed and meet quality standards
- Foster a culture of communication, collaboration, and positivity among team members
- Supervise during peak check-in, check-out, and meal periods to ensure guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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