Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $68,700.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career development opportunities
Job Description
PGA TOUR Superstore, one of the fastest-growing specialty retailers in the golf and tennis industry, is dedicated to delivering exceptional customer experiences through its enthusiastic and self-motivated team. As part of the prestigious Arthur M. Blank Family of Businesses, this organization fosters a family culture among its Associates, driven by a vision to inspire people through golf and tennis. PGA TOUR Superstore stands out for its commitment to diversity, equity, and inclusion, actively seeking selfless team players from diverse backgrounds to influence and contribute to the growth of their business.
The Assistant General Manager (AGM) role at PGA TOUR ... Show More
The Assistant General Manager (AGM) role at PGA TOUR ... Show More
Job Requirements
- High school diploma or GED
- Minimum three years experience in sales, management, or people development
- Preferred college degree
- Ability to stand for extended periods, climb ladders, move throughout store, and lift 30 lb boxes
- Flexibility to work nights, weekends, and holidays
- Strong listening and interpersonal skills
- Good verbal and written communication skills
- Ability to communicate cross-functionally
- Strong strategic and forecasting abilities
- Basic computer skills
- Conflict management and accountability
- Strong business acumen with P&L management
- Ability to organize multiple priorities
- Leadership skills
- Commitment to diversity, equity, and inclusion
Job Qualifications
- Communication skills
- Analytical skills
- Computer skills including Microsoft Office Suite and Outlook
- Accountability skills including conflict management and resolution
- Business acumen with full P&L management accountability
- Organizational skills to manage multiple priorities
- Leadership to enforce high customer service standards
- High school diploma or GED
- Minimum three years experience in sales, management, or people development
- Preferred college degree
- Ability to stand for extended periods, climb ladders, move throughout store, and lift 30 lb boxes
- Flexibility to work nights, weekends, and holidays
Job Duties
- Build and develop a team of passionate and knowledgeable Managers who strive to exceed customer service expectations by focusing on engaging customer interaction and store presentation
- Understand business reporting and customer insights to troubleshoot and follow up on opportunity areas
- Coach, train and empower your managers to be business experts by leveraging data to drive business decisions
- Quickly respond to any negative customer experience by de-escalating the situation and ensuring the Associate understands and feels supported to make things right for the customer
- Use customer feedback to coach/recognize Managers and Associates
- Ensure compliance with all Company Merchandising and Operations Standards within each area of the store
- Enable Managers to look at things through the Customer lens to maintain and exceed PGATSS commitment to offering world class experiences for our Customers
- Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in customer traffic and sales
- Create a scheduling plan in partnership with Operations Manager based on monthly and weekly business workload labor budgets, and customer traffic
- Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace
- Demonstrate a culture of ethical conduct, safety, and compliance
- Lead Managers to work in the same way and hold others accountable for this commitment
- Execute scheduled department walks with Managers on a consistent weekly cadence in order to maintain operational excellence, Customer experience and Associate engagement within each department
- Enable and expect Managers to follow up on training completion, check for understanding, and provide continuing education opportunities
- Engage in consistent and meaningful development conversations throughout the critical touchpoints within the Managers career path
- Establish a culture of accountability through clear expectations and performance management (observe, recognize and coach)
- Recruit, hire and retain a passionate team for area-specific knowledge and expertise
- Ensures execution of Associate engagement plan in partnership with Store Leadership Team (SLT)
- Accountable for ensuring new hires receive consistent on-boarding experience and all training is executed proficiently, accurately in a timely manner
- Be knowledgeable about the Workday, benefits, and HR programs and services to train new hires and provide on-going information to Associates
- Assist Associates in navigating Workday for training, benefits, pay information, etc
- Execute intentional local recruitment efforts to help find and select the right talent that represents the community they serve
- Lead all efforts related to reviewing, scheduling, and processing prospective Part-Time candidates through the talent acquisition process within Workday
- Ensure store leaders properly document all disciplinary actions and Associates acknowledge them in Workday
- Lead SLT in delivering on all HR Operational and cyclical programs to maintain compliance
- Support the Leadership Team in ensuring equitable experiences, strengthening inclusion acumen, and promoting a culture of inclusivity and belonging that embraces the contributions of all team members
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- Responsible for store inventory process, leading all efforts related to inventory readiness and preparation as outlined in the LP-0006 Inventory Count
- Demonstrate a commitment to Diversity, Equity, and Inclusion (DEI) through continuous development, modeling inclusive behaviors, and proactively educating on bias
- Act as the DEI Champion between the Stores and SSC by strengthening our ability to communicate/execute DEI initiatives
- This role acts as the liaison and direct extension of the SSC DEI Council
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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